Kfc - Carmarthenshire

We ordered at the drive through, after receiving our drinks we were asked to park up and our good would be brought out to us, 10 15 minutes later our good was brought to us. On admiring how how my fillet tower burger looked freshly made, to my horror I saw a king brown curly hair, grateful I hadn’t bit into it, I took it to a member of staff, I kindly explained there was a hair on it, she took it from me with no apology or saying anything and went in the back, she returned saying they had made me another, on returning to the car my partner who had eaten half of his zinger tower showed me the hair in his! Again I went inside with it and the same girl said I don’t understand?! I pointed out it obviously wasn’t my hair (pillarbox red) again the same type of long brown curly hair poked out of the tower. I said he would prefer strips instead she returned with five asking if that was ok. Again no apology or even any concern showed from her, almost as though it was a normal occurrence. Obviously the experience spoilt the meal and made us wonder how many others will be unfortunate to have a hair in there food. Had it of been hair free the tower burgers looked great. Piece of chicken I also had was dry. Poor customer service, training on how to deal with Customers may come in useful. I didn’t go in being difficult but I certainly expected better customer service and empathy over this matter.

Soooo angry with kfc! Ordered 1 zinger tower meal 1 fillet tower meal, 12 piece dipping boneless feast.... when hubby got home, they'd given us 2 fillet meals, not towers, and they were kissing the 4 dips for the dipping feast.... but charged us full price, and didn't give us a receipt so we couldnonly prove how much had been debited from our account, plus hubby had to wait over 20 mins before he even got served let alone the wait time for the food which was cold!!!! This is the third time they've done something like this, the last time they gave someone else our meal ffs!!!! Never again!

This all happend yesterday I had gone all day without eating finally got home and decide to order some kfc for me and the fam so anyway we put the order in it was taking its time when it FINALLY ARRIVED well I must say I've NEVER BEEN SO DISSAPOINTED IN MY LIFE I went to open my burger and this goes to WHOEVER PUT MY BURGER TOGETHER you shouldn't be working in kfc mate absolutely atrocious like I cant even get a job (got a job now) at kfc but some like that can and that's not all my brothers hasbrown was rock hard and I mean you could knock someone out with it chips were freezing cold and they forgot my neices fruit shoot that we ordered so I ended up going to the shop to get her a fruit shoot over all this is just the beginning never in my life will I go to kfc again

Lazy, i was missing several items of food, and the chips that i did have only ended up being about 5 chips. don’t bother...

Grubby and unkept! They decided to cut back the hedges adjacent to the roundabout on the site, needless to say it was full of rubbish, including a gas bottle which has been left there for 5 months now... if they have this mindset for how...