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Contribute FeedbackHerby's Bar Grill in Carlos has received mixed reviews from customers. While some have praised the atmosphere and friendly staff, others have complained about the bartenders being rude and charging extra for small requests. Despite inconsistencies in food quality and service, some diners have found reasons to return, such as enjoying the chicken wings and discovering the shakes. Overall, there is room for improvement in terms of customer service and attention to detail but the loyal patrons seem to appreciate the small-town bar vibe and are willing to overlook some shortcomings for the experience.
We live near Herby's Bar Grill in Carlos and go there regularly because of its proximity, but the bartenders are regularly less than polite and they nickel and dime u on everything. The food is sometimes good and other times just so with Stale cans vegetables, etc. As an example, I am a picky eater, so I will ask a burger or another special without cheese or onions or tomatoes or mayo, but I will ask for pickles or ranch on the side. The not too friendly bartenders charge me .75 cents for everyone and then supply a small ranch cup only half full, so naturally I have to ask another. Then they'll charge me another 75 cents. I should probably get a discount as I leave the tomatoes and onions and cheese and Mayo, but they charge me .75 cents for a few pickles. No place in the area is so cheap. On the other night I was there and asked the krabby young woman bartending what time the kitchen closes and she said 10 a.m., but I should order at 9:45. So I checked my phone and it was 9:43 pm so that I ran to quickly get an order in and the crabby bartender said: "the kitchen is closed I said u order at 9:45!" I showed her my phone and it said it was 9:43. She said I was wrong and her computer showed 9:51. Must be "Bar Time" or whatever, but she was still rude. Not to mention that the kitchen currently made burgers and pommes for our friends who ordered 5 minutes before, so it is not like the grill was out or something. I get that places still recover from Covid Lock downs and it's hard to find good help with low unemployment, but this is still not an excuse for restlessness and nickel and the loyal customers dim. This place needs Bar Rescue or Restaurant Impossible to train the staff, get rid of the carpet that stinks, etc. Much more respectful and funny at Angelina or Fired Up, etc. Oh and btw I contacted the administration with these concerns before I make this post and just got a thumb answer to FB.
I love her. The staff is always friendly. Food: 5/5
Friendly service. Fast service. Great food. Will stop againFood: 5/5
Great food. An annual tradition to stop breakfast on Saturday during the deer season! Food: 5/5
Excellent service and very good food. The salad bar was also very good.Food: 4/5