Queen's Fish - Cardiff

Never had a bad meal....Fish always cooked on request read more Never had a bad meal....Fish always cooked on request

We made a weekend in wales and visited this chippy in the first night for a quick start. food review: 5* - that was really incredible! probably one of the best... read more We made a weekend in wales and visited this chippy in the first night for a quick start. food review: 5* - that was really incredible! probably one of the best kebabs we ever had between the midlands and wales. we both got the extra big part that was huge and reminded me of a typical superb American style. customer service: 4* - there was a language barrier that ended in a slight error in the order. I ordered late in the evening, and I owe them not quite the debt, as it was a scorching hot day, probably occurred to the tiredness.

I ordered a sausage and chips meal with no salt, but I was mistakenly given salt and vinegar, which I am allergic to. Unfortunately, my order was incorrect twic... read more I ordered a sausage and chips meal with no salt, but I was mistakenly given salt and vinegar, which I am allergic to. Unfortunately, my order was incorrect twice.

This restaurant has deteriorated quickly since taking over from John's. It used to be fast and efficient, but my last visit will be my final one. The communicat... read more This restaurant has deteriorated quickly since taking over from John's. It used to be fast and efficient, but my last visit will be my final one. The communication among staff was nonexistent - one took the order, another prepared the food, and yet another delivered it. While I was waiting, the staff struggled to calculate change for a young boy buying chips. I specifically requested no cheese on my burger due to my partner's severe lactose intolerance and risk of anaphylaxis, but it was still served with cheese. The employee even offered to remove it with his bare hands. I am still upset about the lack of basic food hygiene and the disrespectful service. The owner offered to reimburse me, but the damage is done - I will not be returning and advise others to avoid this place. The owner is responsible for hiring incompetent staff or family members, which ruined our evening.

The fish and chips at this restaurant are of good quality, with special discounts for seniors. They are served in sturdy boxes, delicious and not oily. read more The fish and chips at this restaurant are of good quality, with special discounts for seniors. They are served in sturdy boxes, delicious and not oily.