Caffe Nero - Cardiff

I entered this restaurant with a strong craving for a specific drink due to my pregnancy. I explained it to the barista and they kindly made it for me even thou... read more I entered this restaurant with a strong craving for a specific drink due to my pregnancy. I explained it to the barista and they kindly made it for me even though it wasn't listed on the menu! It was incredibly delicious and completely fulfilled my craving. Thank you very much!

My wife I regularly go for a coffee, at least once a week. Yesterday we ordered our usual Latte. Not only has Cafe Nero increased the price by more than 11%. I... read more My wife I regularly go for a coffee, at least once a week. Yesterday we ordered our usual Latte. Not only has Cafe Nero increased the price by more than 11%. I accept the the price of coffee has gone up. But they’ve also reduced the quantity of coffee in the cup. It was like drinking a cup of warm milk.

Awful, rude service and filthy toilets. Went here with family and server (male) was curt, indifferent and didn’t listen to our order. He was very rude and cut u... read more Awful, rude service and filthy toilets. Went here with family and server (male) was curt, indifferent and didn’t listen to our order. He was very rude and cut us off mid sentence didn’t look at us when we were speaking, spoke over us and got the order wrong. If he spent more time listening than being rude, it would help!! Toilets are upstairs and disgusting filthy floor and debris up the toilet bowl. Wipe your feet on your way out. When sitting out our table, one of the servers placed the “slops” bowl on the end of our table and began emptying everyone else’s left overs whilst we were still eating. Gross. Awful experience and if I could, I’d give it zero stars!!!!!

I was shocked and horrified to see the dirty coffee machine while waiting for my order. The shot glasses were also filthy, making it impossible to see the coffe... read more I was shocked and horrified to see the dirty coffee machine while waiting for my order. The shot glasses were also filthy, making it impossible to see the coffee clearly. The work surface and cloth were in such bad condition that they should have been thrown away. It was evident that the whole area had not been cleaned for quite some time. The staff should be ashamed of the poor hygiene standards. I will not be returning to this restaurant.

This coffee shop is very popular among workers heading into the city center, as well as its loyal regulars who appreciate the bright and cheerful atmosphere cre... read more This coffee shop is very popular among workers heading into the city center, as well as its loyal regulars who appreciate the bright and cheerful atmosphere created by the floor-to-ceiling windows. The staff is friendly and accommodating, serving good quality drinks and tasty hot food. However, my only issue is that the leather chairs, especially the arms, have become a bit stinky from years of heavy use. It's time to clean them to remove the sweat odor, which can start to smell like urine. A quick spray and wipe at the end of the day, especially on the arms, would solve this problem and also help to eliminate germs and viruses. I am looking forward to my next visit, especially if the chairs have been freshened up!