Papa Johns Pizza - Capitol Heights

I ordered wings and cheese sticks via mobile app when I was completing the order it asked did I want to add bacon for extra. I selected yes. The picture had the bacon covered on the cheesesticks. When I came to pick up the order the lady behind the counter looked at me then turned and started putting stickers on the boxes. Once I stood and waited for her to complete this task that apparently took priority over greeting and assisting a customer, she turned and asked what I wanted. I told her my order and name she went and looked gave me my order I peeked at the wings then left out. After I left I opened the cheesestick box realizing I did not check to make sure it was good. When I opened the box. There literally was 3 pieces of bacon(I had to squint to see that) bits on the pizza. I call the store and explain. The girl asked me am I sure that it's only 3 bacon bits on there because she saw it made. I say oh you did well I am going to bring it back and you can show me where all the bacon is. I go back in she stares at me and the cheesesticks for a minute then says ok so what you want more bacon. I was like listen this is not what I paid for it dont even look like the picture. Extra was all over it. She takes it to the guy making it they talk for a while literally a while then she comes and says he is going to make it again. This time it was made correctly!

Absolutely horrible customer service!!! My parents were in town so I decided to order a couple pizzas and wings. I ordered 3 pizzas, and 2 orders of wings just before 7pm on a Saturday. I figured it would take some time but the app told me 30-40 minutes. I received an alert saying the order was on the way. Around the time my delivery should have arrived, I noticed a truck outside my house, sat there for about 5 minutes and then left. I assumed it was just a random person. I gave it some more time (again, Saturday evening with a big order). Finally, I called the store to check in on my order, 40 minutes past what I was quoted. The person who answered the phone seemed annoyed to be working. I asked about my order and was told 10-20 more minutes. Naturally, I was frustrated with this so I asked if I could receive something for free to compensate for them being extremely late. I was told they were very busy and a lot of orders were going to be late. This did not make any sense to me and did not feel like arguing so I just said okay. 30 minutes later, still no order. I called back and the same woman answered the phone. When I asked about my order the woman told me 10 more minutes. At this point I furious!! I told the woman that now the order was over an hour late and I keep being told to wait MORE TIME. The woman then tells me, “It’s not my problem, I am not the driver and we are about to close.” CLOSE?!! I hadn’t received my order yet and now I am being told they are closing?? I asked to speak with the manager in which I was told there was not a manager on duty and would have to call back. I asked if I could receive a refund and was told again that I needed to call back tomorrow to speak with the manager. Finally, the driver shows up and what do you know? It was the truck from earlier! I asked him if he was here earlier and he said yes. He thought he had my order but did not. I understand mistakes happen but it would have been nice is someone called me or something to let me know there was a mix up and my order would be much later than promised. I would’ve been understanding. I received an email asking me to fill out a survey asking how my recent order/experience was. I filled it out, pretty much with the description from above. The next day, I received an email from Lashawn, the GM. I was given an apology and was told they strive for the best. Then was told they wanted to make it right so either reply to the email or call. I decided to email so everything would be documented. In my reply, I asked for a full refund due to my order taking over 2 hours to receive and mainly because of the customer service. I waited a few days and never heard back from Lashawn. I then received another email asking how everything was corrected. I responded stating it had not been corrected yet as I had yet to receive a refund. I did not hear anything from this. I emailed Lashawn again a few days later checking in on my refund. Never heard anything from him. I recently sent him yet another email and still have yet to hear anything. I will never order from here again. At least not from this location but most likely never from Papa John’s in general. They clearly do not care about making things right when they make mistakes and they seem annoyed having to provide customer service.

Dietary restrictions: Too much tomato sauce! I couldn’t enjoy the parmigian pepperoni pizza. It arrived late , lukewarm and it was so much sauce it was falling everywhere, it was bitter and nasty. Please don’t order this pizza from Capitol Heights Papa Johns Meal type: Lunch Price per person: $20–30

There meat lovers Service: Take out Meal type: Dinner Food: 5

Ordered stuffed crust pizza. It was amazingly delicious. Service: Takeaway Meal type: Lunch Price per person: $10–20 Food: 4 Service: 4 Atmosphere: 3