Panera Bread - Canton

Poorly managed and under staffed with ineffective employees who can't come close to keeping up with the lunch crowd. At 12:30 I was told it would be a 25 minute... read more Poorly managed and under staffed with ineffective employees who can't come close to keeping up with the lunch crowd. At 12:30 I was told it would be a 25 minute wait for food at a minimum. My family left as did the rest of the line. Go to Chipotle across the street instead.

After 7 months of strict self-quarantining, I decided to try curbside pickup at Panera. I ordered two loaves of French bread on the Panera app, paid, and provid... read more After 7 months of strict self-quarantining, I decided to try curbside pickup at Panera. I ordered two loaves of French bread on the Panera app, paid, and provided a description of my car. When I pulled into the parking area, I used the app to announce my arrival. After 10 minutes of waiting, I wondered what was happening. I put on my mask, and went in. The area near the registers was dark and I was the only customer there. Two male employees saw me, but neither acknowledged me, or asked if I needed help. I looked on a shelf labelled Rapid Pickup for my order. Nothing. After 5 minutes or so, I called out and asked about my order. Since this was my first time ordering this way, I asked how curbside pickup worked. Apparently, I was to blame somehow, although I did everything the app asked me to do. The explanation I was given gave me no indication of what to do differently in the future to actually succeed in placing a curbside pickup order correctly, if indeed I did something wrong. The guy handed me two loaves of French bread. Since I am trying to avoid being in restaurants due to COVID-19, I was in a hurry to leave. I didn 't think to check the condition of the bread, but when I got home I discovered Panera sold me two loaves of burnt, over-baked, stale bread. I ended up throwing it out. Never again.

Never a bad experience. Food is top notch... Service: Take out Meal type: Lunch Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5 read more Never a bad experience. Food is top notch... Service: Take out Meal type: Lunch Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5

Service: Dine in Meal type: Lunch Price per person: $10–20 Food: 4 Service: 5 Atmosphere: 4 read more Service: Dine in Meal type: Lunch Price per person: $10–20 Food: 4 Service: 5 Atmosphere: 4

Service: Take out Price per person: $20–30 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Variety of Panera Sandwiches, Everything Bagel read more Service: Take out Price per person: $20–30 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Variety of Panera Sandwiches, Everything Bagel