Reviews
What BenTeganLily likes about Kaspa's:
If you haven’t been to a Kaspa’s and you have a sweet tooth, you are missing out. I took my youngest daughter in June 2023 and we shared a Reese’s Waffle with M&M peanut premium base and it was an absolute taste sensation! The staff were very polite, smiley and helpful too which is always nice to see View all feedback. What Chris H doesn't like about Kaspa's:
Must be a common theme in Kaspas establishments as we weren’t officially welcomed in. Went downstairs to order where original staff member took my order but got confused (might have been new but may not have taken training seriously or missed something crucial or wasn’t mentioned in said induction/training) Another member came in to ‘save’ the day but far from it. Obnoxious in answering queries but when order turned... View all feedback.
Reviews from various websites
Hands down the worst customer experience I’ve ever witnessed. Clearly being run by children who couldn’t care less about the place. We came in for some dessert...
read moreIf you haven’t been to a Kaspa’s and you have a sweet tooth, you are missing out. I took my youngest daughter in June 2023 and we shared a Reese’s Waffle with M...
read moreI don't know even where to begin ignorant staff especially whoever the ladies where who ironically turned out to be supervisors spent more time smoking and vapi...
read moreAndrew was simply amazing. His communication and understand was exemplary. The stress the staff must get from being so popular in the city is underestimated, th...
read moreMust be a common theme in Kaspas establishments as we weren’t officially welcomed in. Went downstairs to order where original staff member took my order but got...
read more{{ slotProps.result.comment | strip_tags | str_limit(160) | ucfirst }}
read moreOverall, the reviews for Kaspas in Canterbury are a mixed bag. While some customers have had positive experiences praising the delicious desserts and friendly staff, others have complained about the poor customer service, slow opening times, incorrect charging, and rude behavior from certain staff members. Despite the mixed reviews, many customers still enjoy the sweet treats offered at Kaspas and appreciate the efforts of dedicated and helpful staff members like Andrew.
Oh my goodness, this is THE place to come for sweet over-indulgence! The decor is kitsch, American-diner style black and sparkly purple, with mostly booth
{{ slotProps.result.comment | strip_tags | str_limit(160) | ucfirst }}
read more