Starbucks - Cambridge

Lately, whenever I order something with milk at this restaurant, I consistently receive regular milk. I am lactose intolerant, so I can tell because regular milk is harmful to me.

I have to share a recent experience I had at the Starbucks in Center Square. I ordered a coffee Frappuccino and accidentally spilled it all over my table. The staff quickly came to clean up the mess, helped me clean my phone that was also affected, and replaced my drink at no extra cost. I was extremely impressed by their kindness and wanted to give them a shoutout. Thank you, Starbucks!

Camille has been a hero for over two years. Today I went in feeling sad and depressed once again, and I confided in Janeen about my financial struggles, feeling like a failure. She went above and beyond to lift my spirits, and then Camille brought my drink out to me. To me, customer service is not just about getting my order right, but about the care and love put into what you do. Even if my drinks were made incorrectly in the past, I never minded because the staff works so hard. This job is tough! Today, they showed me empathy, making me feel like a valued member of their team. It felt like a girl group and the universe gave us a few moments alone to assure me that everything will be okay. These employees are exactly what the world needs, embodying the true spirit of Starbucks. They are exceptional women who truly care about their customers. I went in for a pick-me-up, and that's exactly what I got. Thank you, Janeen and Camille. I apologize for any misspelling of your names; I will correct that next time I visit and read your name tags.

Absolutely the best Starbucks ever! Everyone is super kind and friendly. There have been so many times I got free drink cards just because. I went there daily for about a year but got promoted and switched locations so now I don’t have time to stop in unless I leave super early, it’s been at least a couple months but I went in this morning and was greeted as I came in and the lovely woman had my drink ready before I could even finish ordering. They always brighten my morning and makes me feel good they still remembered! All of these people work super hard and deserve ALL the tips!!!

I truly love Starbucks. A lot of them have closed in Cambridge, but thankfully the one I live by hasn’t. They staff at this one are all super nice and always have a smile on their faces and kind words to say. In Central Sq. that’s a very impressive outlook to have, even more so when someone yells at you for giving them the wrong milk. God forbid. My only complaint is they haven’t brought back the indoor seating yet. Now, this might be because of where we are located, we’re having a major issue with homeless drug users, I fear this is real reason behind the missing seats. This Starbucks is great though, I honestly think if you don’t like your drink, you’re probably the one who ordered wrong.