The Bean Shak - Caloundra

It was very busy when we walked in but the staff albeit busy were still very friendly and helpful. Great coffee and tried the banana bread - would recommend.

Worst service ever. The lady behind the counter should not be serving the public! We always stay on Golden Beach for our annual holiday and we thought we would take the kids to have breakfast on our last day. We should have walked out the moment the woman behind the counter said 'yes' (instead of 'can i help you) - clearly we were inconveniencing her by hoping to place an order for our family. The food was ok however that woman who served (no idea of her name) treated us like we didn't deserve to eat there.

I live in Brisbane and come to the Sunshine Coast most weekends to visit my parents. My mother is a regular at this coffee shop which is the only reason I go there. I have been several times and have always experienced unwelcoming, sour faced service. Today they really excelled in their sour faced service. I had a small dog on a lead with me, and stepped inside the coffee shop only to place my order and then walked back out. When I walked in, I was greeted with three sour faced women, was not acknowledge and I felt very awkward. I then asked nicely if I could order a coffee and felt like I had interrupted them. I then walked out with my small dog to wait for my coffee. I took a step inside as I was going to add some caked and coffees to my order. I then got told in a rude manner that I was not allowed to bring the dog inside. I accepted this. When the lady bought my coffee out, I told the lady that it was a very unpleasant cafe to walk into and everyone was very rude. To my shock, the lady replied and said 'You are rude! You walk into here with you dog! Dogs are not allowed' I told her that she only had to tell me that, not give me rude looks and treat me in an appalling manner. She then added ' You also interrupted me while I was writing, how rude was that!' Sorry lady, I interrupted you because I was not greeted and I was unsure if I had walked into a coffee or if I was at someone's funeral!! I am a happy and polite customer and have never ever been treated in such an appalling manner. This coffee shop does not know a thing about customer service!! Never again will I be back and if you want a nice pleasant place to have a coffee, this definitely is NOT the place.

The woman who seved us seemed exasperated, unfriendly and uninterested. When our breakfast arrived the bacon was so hard it was inedible. The toast on both meals was cold and hard. My omelette was nice. When we drove past 15 minutes later our half eaten meals were still on the table. Very mediocre.

Although The Bean Shak is in a great location and has a very cute appearance, I must say, everything else is truly underwhelming. My beef burger contained a frozen patty which was dry and flatter than a pancake. Just a little love on the plate wouldn't go a stray.