Hostal Playa Cala Santanyi

I am a regular customer, I went with 5 other people and the supposed manager (quite young) treated us with very little education and respect. When running a business, YOU HAVE TO LISTEN TO THE CUSTOMER and lower your temper, whether you have a restaurant or a candy bar. Education and class are carried inside, no matter how big it is for you to say that you are THE IN CHARGE . If you don 't know how to serve customers and solve the discomfort caused, having the place you have is of little use to you, try going to an intensive customer service training course.

We are regular customers, today we find ourselves with the surprise that there are 6 of us and we have to choose the same paella for everyone because they only have 3 stoves and we create a queue (this rule is new in August and they do not notify when making the reservation and SURPRISE at the next table two different paellas... The explanation of the owner is that it is because they are relatives of a waiter ahh they do not use stoves... To which we say that it is not a very good explanation says the owner, (okay she is very young but if you are in charge of the business, be educated... That if our level of understanding does not go beyond that, it is not your problem... Perfect your education and the paella that took more than an hour and a half, I hope this works for people, especially normal people who It doesn 't have a plug from them, it 's shameful how you treated us and we also adapted, and that they tell us that the owner is a girl (who came to explain and it is signed by someone else... Without more to say Service: 1 Location: 5

We went to eat at the restaurant and we ordered a seafood paella and it was very good. Service: 5 Location: 5

I want to share the experience lived in this place. It was the fourth time we went this summer and as usual we usually order two paellas, one black and one with seafood, but this time to our surprise they tell us that the rules do not allow the same table to order two types different from paella (in this case there were 6 of us). I say that they should notify you of this when you make the reservation. But there is nothing left when they serve 2 types of paella at the next table and we ask the manager for explanations and He tells us that this table is because a relative works there. I repeat our behavior was correct and at no time did we behave badly as the manager says in other comments. What happened was that the manager spoke badly to us and even disrespected us and insulted us one of us saying something like that our level of compression was bad and without receiving an apology. In short, the discontent is with the manager of the place, a girl with many tattoos and super despot and rude who, contrary to her colleagues, received a good treatment and service. Please, you can't have a manager who insults and disrespects people, otherwise everything is fine, but because of that girl you have lost some good customers since this year was the fourth time we went.

I could have cooked a better bolognese myself at home. Overcooked pasta, no fresh ingredients at all and slow service, pizza also looks like frozen from the supermarket. It’s that kinda place where Gordon Ramsey has to come to show them how to cook (kitchen nightmares) 0/10 Horrible experience Food drinks: Horrible food