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Contribute Feedback What Tinera Buckley likes about Applebee's Grill And Butler:
The Applebee's in Riverdale offers outstanding service from all staff members, including servers, cooks, bus staff, and hosts. I’ve had great experiences on both of my visits. This evening, which happened to be Mother’s Day, was particularly busy, but our waiter, Alex, was fantastic! View all feedback.
What Tony s doesn't like about Applebee's Grill And Butler:
The bartender was super friendly and professional, but the MOD needed serious training on service recovery. He doesn’t understand that touching a table with a sincere apology is worth more than 50% off on steak that is supposed to come medium instead of well done. View all feedback.
Everything was *fantastic* as always. The only issue I encountered was with the breadsticks and Alfredo sauce. Occasionally, the container of Alfredo sauce is full, but other times it’s only half-full. So just keep an eye on it when you receive it.
I wouldn't recommend ordering the extra beer cheese, as they consistently leave it out while still charging you. Additionally, if you decide to get the cheesy bites, expect to receive two ranch packets but never the fire mayo. I've placed around 50 orders from this location, and this isn't just a one-off issue—it has become the norm. Be cautious: spending more for add-ons is pointless, as they won't provide them but will still charge you. The hassle of trying to get a refund isn't worth it. It seems Applebee’s has realized this and cuts back on sauces to save costs at the expense of their customers. Again, this isn't just based on a single experience—I've been ordering from here for about two years.
The salmon was rubbery and had an unpleasant taste, overly salty. The chicken tenders were very small, with one being about the size of a half-dollar and contained hardly any chicken.
Waited for nearly 40 minutes for any progress from my order being prepared to ready until I finally called to be told that yes, my order was ready for pickup. The order wasn't all that warm when I got my hands on them, and I had to end up and throw them in the air fryer. The Crispy Cheese Bites were almost solid, and the Boneless Wings had a weird taste to them.
The chicken wasn't bad, but the lettuce was dry and a lot of it was rotten.
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