Rapallo - Bury

Starter was ok had lasagna for main and it was awful which is unusual for an Italian restaurant read more Starter was ok had lasagna for main and it was awful which is unusual for an Italian restaurant

Food was fantastic, there was loads of food, perhaps next time forget the starter, really good service read more Food was fantastic, there was loads of food, perhaps next time forget the starter, really good service

Myself and my friend visited on Saturday 25th April. It was our first visit to Rapallo, but it won’t be our last. The food and wine were excellent. The service... read more Myself and my friend visited on Saturday 25th April. It was our first visit to Rapallo, but it won’t be our last. The food and wine were excellent. The service and atmosphere matched the quality of the food. All in all a lovely evening.

Very nice restaurant tasty food good prices especially the early bird menu great atmosphere staff are friendly. Large portions too. read more Very nice restaurant tasty food good prices especially the early bird menu great atmosphere staff are friendly. Large portions too.

Absolutely appalling service from start to finish. Our table was reserved weeks in advance for 7:00pm, yet we weren’t seated until 8:15pm. Our drinks order wasn... read more Absolutely appalling service from start to finish. Our table was reserved weeks in advance for 7:00pm, yet we weren’t seated until 8:15pm. Our drinks order wasn’t taken until 8:30pm, with the first drink arriving at 8:45pm. The remaining drinks trickled out slowly, the last one arriving at 9:05pm. After that, no one returned to take any further drink orders, so when the food eventually arrived, many of us had nothing to drink. Our food order was taken at around 8:40pm, and it wasn’t until 9:30pm (two and a half hours after our original reservation time! that most of the dishes arrived. Some meals came out even later, with some starters served after mains had already been finished. We were informed the restaurant closes at 10:00pm, which meant that by 9:45pm everyone had rushed to finish their meals. After such a long wait, we were unable to properly relax and enjoy the food. Despite clearly being overbooked and struggling to manage the tables they already had, the restaurant continued accepting walk-ins throughout the evening. I have never experienced such poor customer service. While the food itself was acceptable, it did not come close to making up for the frustration and disappointment caused by the overall experience.