Pilot Travel Center - Burns Harbor

Subway staff at this location are lazy and completely not interested in thier job. The way these 2 ladies served me was as if they are doing a favour to me and are giving me free food. Very very bad experience. Wake up guys ? do your job properly.

Good location, very clean, lots of products in stock.

Many drivers speed through the parking lot while filling up with diesel or parking. What if someone were to cross the lot? Have you considered that? This is a common issue at many truck stops. Just imagine if you were the one on foot! Please take care, everyone.

Thank you, Darleen, for always going above and beyond for your customers. We truly appreciate the smile you bring us every day. You are an outstanding employee, and I hope your bosses recognize how valuable you are to the business because we, the customers, certainly do. Keep up the great work!

This location has faced numerous issues. They've failed to honor warranties, made false claims about not being authorized dealers, and have displayed unprofessional behavior by yelling at customers and resorting to name-calling. For the past six years, this has been the norm. Even when I have a somewhat decent experience, it's overshadowed by the poor treatment of customers and the loud gossiping among employees. I've even heard staff complain to customers about their low pay and dissatisfaction with their boss and the company. The place is also poorly maintained, but I suppose there aren't many options in this area.