KFC - Burleson
KFC
Description
This Burleson KFC delivers a split experience: quick, tasty hot chicken and occasionally outstanding, accommodating staff contrast with recurring operational failures—incorrect orders, unresponsive phones, early lobby shutdowns, and frequent out-of-stock items. Drive-thru and online ordering are offered but can be unreliable. While individual crew members can turn a visit around, inconsistent management and inventory problems leave the location hit-or-miss for diners seeking dependable service.
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I placed an online order at 9:45 last night to be ready at 10 I got there at 10:00. They closed at 10:30. Boy said they were closed because they didn’t have chicken and didn’t help me at all with cancelling.
I've had several not so good experiences with the Burleson location but coming into contact with Erin made all the difference. I explained my previous experiences and she seemed concerned and made sure this visit was 5 Star. Thanks for all you do!
Hot chicken served fast. Cameron and Darion give great customer service. Accurate order complete with all my favorite sauces as requested. I’ve eaten here twice in the past two weeksUpdate 3/20/24 another great experience! Thank you Jude for fantastic service. I had to use two different cards to pay for my order because I’m broke. He helped me get through the process and served me a fantastic meal.You guys at this store Rock
Every time I visit this KFC, the food is consistently disappointing, and the staff always asks me to round up my order for a donation. It's just not a good experience.
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