Russell's Steaks, Chops, More - Feedback

What James Wood likes about Russell's Steaks, Chops, More:
Absolutely love Russell's, their calamari is always cooked perfectly, the entrès are delicious, I prefer the 14 Oz. Filet, desserts are delectable and the coffee is amazing. All in a comfortable atmosphere where they make every guest feel like they're the only guest that matters. Special thanks to Eric for the wonderful service thus evening. View all feedback. What Jeannine Serley doesn't like about Russell's Steaks, Chops, More:
First off bartender did not give the lemon requested in husband 's drink. Initially food ordering went well but waiter was so chatty with obnoxious giggle took forever to get food.Had to ask Bus to clear plates when table became cluttered. Bruscetta bread was cold on arrival. More endless wait for main course while waiter chatted up tables on either side . My entre was undercooked and cold ,while husband 's entre hot... View all feedback.