Longhorn Steakhouse - Brunswick

Friendly service great food..had the outlaw ribeye ? ? ? medium OMG knife cuts like rice.

Arrived on a Saturday afternoon (3/16/24) around 4:45pm and were told it would be a 30-minute wait. We agreed and sat down. After 45 minutes and other groups arriving after us were seated, we inquired on an update and were told they were cleaning our table off. We again waited for another 15 minutes and there was no change in our status (at this point, we are 1 hour in). At no point did anyone come out to proactively provide an update or offer anything for our extended wait. The entire hostess staff and manager on duty were extremely unprofessional and seemed to lack proper training. When I explained our situation to the manager on duty, he simply stared back at us helplessly and said he was sorry. We had an infant in our party that was clearly hungry and tired, but they either did not care or were somehow unaware. THE worst restaurant experience I've had in a long while. It appeared they were light on staffing but a well-trained team would understand how to engage with customers and not string them along/ignore them. The entire crew either needs to be retrained or turned over.

The Wild West Shrimp is to die for. Make sure to order Blue Moon Beer with it. Excellent. We've eaten there multiple times and, so far, all the meals have been perfect. The steaks and seafood are really good. Pretty reasonably priced too considering the rampant inflation that the government claims doesn't exist. [smirk] Anyway, tis LongHorn is worth the trip.

We visited the day before Valentines, it was busy, but our waitress was good and super efficient. I had the chicken and it was great as always, my boyfriend had ribs and the chicken. He said the chicken was great but the ribs lacked flavor. The Brussel sprouts are a favorite so no complaints there. All in all for how busy the restaurant was I would still give it a high score.

We were seated for 15 minutes before anyone came to take our drink order. He said he was the bartender and hadn't seen us sitting there. It was another 20 minutes before he came back to take our order. By the time our food came out, my lunch hour was up, so I had to box my food and take it back to work with me.