El Pollo Loco - Brownsville

Well first I should say the food is awesome I eat at pollo loco 3-4 a week no matter what hay city am at I have no complaints about the food , the service that’s an other thing yes they are friendly but fast food restaurant theres a problems they have kids working all the time don’t get me wrong there are some kids very mature, well yesterday Monday 22 they forgot my cilantro dressing n utensils today the 23 around 8pm went for an other tostada double chicken , let me say am staying over night at the hospital across the street , ok first my bowel had very little chicken and I ask for double chicken I know like I said I eat here a lot , I ask dressing Serrano salt n pepper n utensils, I didn’t get nothing plus the salad had not ever the correct amount of chicken for a regular bowl and I ask for double I had to walk around the hospital looking for utensils napkins n continents and should I say I was the only car in the drive thru I understand when they are pack they might forget something but I was the only car in line , this kids need better training and to be reminded every time they come in to work what’s expected of them . But eat more chicken guys ?

Customer Service is always top notch at this location for me and my family (Alton Gloor, Brownsville). Food comes out hot and fresh. The establishment is always clean and tidy. The drive thru window works at a very fast pace to process customers swiftly and efficiently.

Floor is dirty, tables are not clean. There’s flies everywhere. Gross.

It is a very rich chicken with a juicy and very soft flavor, I loved it.

Great service and that pollo is good. One of the better fast food cole slaw and beans were really good. The lady was super nice and hooked it up with the Serrano peppers!!! Little shout out to her.