Dunkin' - Brooklawn

Despite the dreary weather and the few options available, I ended up enjoying my coffee and working on my laptop for a much longer time than I typically would.... read more Despite the dreary weather and the few options available, I ended up enjoying my coffee and working on my laptop for a much longer time than I typically would. I ordered just a small coffee, yet the staff was incredibly welcoming and made sure I never felt hurried. In fact, the friendly young woman at the counter even offered to give me a complimentary refill on my small coffee when I requested a lid before leaving! All in all, it was a lovely experience.

This Dunkin' location is quite disappointing, and the food is lacking in quality. The pancakes were dry and tasteless, resembling cardboard. The hash browns wer... read more This Dunkin' location is quite disappointing, and the food is lacking in quality. The pancakes were dry and tasteless, resembling cardboard. The hash browns were soggy and had an unpleasant sour flavor. They really need to step up their game. I've lived in Gloucester City for years and have always wanted to give this Dunkin' Donuts a chance, but they just don’t seem to get any better. If I could rate it zero stars, I would.

I don’t often write reviews, but I felt compelled to share my recent experience at this restaurant, which I visit nearly every day. Today, I ordered a small hot... read more I don’t often write reviews, but I felt compelled to share my recent experience at this restaurant, which I visit nearly every day. Today, I ordered a small hot coffee (thankfully, just a small one), and unfortunately, the lid was not secured at all. This caused the coffee to spill and burn my hands and lap. When I brought this to the staff's attention, I was told it was my fault for how I held the cup, which I find completely unacceptable. It’s essential that lids are properly fastened, as someone else might not react as calmly as I did. I'm currently 18 weeks pregnant, and this situation could have been far worse. I was quite upset and had to pull over outside because I was distressed from the burns. However, I do want to express my gratitude to one of the staff members who came over to check on me; that was much appreciated.

I've been ordering from this Dunkin' for the last three years since it's the nearest to my home. However, I'm thinking about switching to another location becau... read more I've been ordering from this Dunkin' for the last three years since it's the nearest to my home. However, I'm thinking about switching to another location because this one is very inconsistent. Drinks I get elsewhere taste great, but here they often taste watered down. They also frequently refuse to make drinks the way I ask, and I've received incorrect food items multiple times—for example, ordering a chocolate donut and getting a glazed one, or requesting a sandwich on a bagel and being given a biscuit instead. Overall, I wouldn't recommend this Dunkin'.

The staff at this Dunkin' location often seem unprofessional. My orders are frequently incorrect, and when I ask for them to be fixed, some employees respond wi... read more The staff at this Dunkin' location often seem unprofessional. My orders are frequently incorrect, and when I ask for them to be fixed, some employees respond with a rude attitude. Although it’s not every worker, it happens far too frequently.