Reviews

Overall Total Score
3.7 out of 5
Very good | 1715 reviews

What Lori VanScoter doesn't like about Custom House Grill:
Seated upstairs as they said downstairs was full. Service was terrible. Took 45 minutes to get appetizers (2 salads, a bowl of soup and pretzels) and I had to go downstairs to ask our bartender/waitress where they were. Literally the only customers were all at the bar drinking so if u want to drink u can come here but if u want to eat you will wait over an hour. The apps did taste good. But waiting an hour for food i... View all feedback. What Dave Servati likes about Custom House Grill:
Nice ., It would be cooler if they had umbrellas outside and a roof top bar! Ruben sandwich was Awesome! Service: Dine in Meal type: Dinner Price per person: $20–30 Food: 5 Service: 5 Atmosphere: 4 Recommended dishes: Reuben Sandwich View all feedback.

Reviews from various websites

Yelp
3.4 ★ from 10 reviews
James
05.10.2024 - 04:59

The high point for my family and me at Custom Houses on Sunday night, August 25th, was the appetizer strawberry wings a perfect balance of sweet and spice. They...

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Christy
05.10.2024 - 04:59

Pretty decent food. I had the onion soup which was delicious but the bread wasn't toasted so not great but okay. I liked sitting next to the canal, very pleasan...

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Sophie
05.10.2024 - 04:59

We arrived in the afternoon so it wasn't very busy. Service was pretty good, and the view was nice since we sat right next to the canal. We ordered the shrimp t...

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Jessica
05.10.2024 - 04:59

Food is overpriced for what you get, and service is less than desirable. Customers shouldn't have to ask for things multiple times and never have it show up. It...

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tony
05.10.2024 - 04:59

Up in Brockport for a fishing trip, after the long trip 8 hours, we decided on Custom House. First off their selection of a wide variety of bourbons were outsta...

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Google
4.0 ★ from 10 reviews
Jared
27.10.2023 - 10:27

I don’t think I’ve ever been more disappointed in a restaurant ever. I’ve been here twice the first time I got pasta carbonara which I enjoyed but it was just o...

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Curtis
27.10.2023 - 10:27

The service was not good at all. The server brought cold coffee and dried out lemons. Furthermore, I was charged 3% for using a credit card when I paid in cash....

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سلمى
27.10.2023 - 10:27

It was really good Service: Dine in Meal type: Dinner Price per person: $30–50

Rob
27.10.2023 - 10:27

The building used to be a custom house on the old Erie canal. So it's very historic and it has kept a lot of its charm from that era. The food is tasty burgers,...

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Dave
27.10.2023 - 10:27

Nice ., It would be cooler if they had umbrellas outside and a roof top bar! Ruben sandwich was Awesome! Service: Dine in Meal type: Dinner Price per person: $2...

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Tripadvisor
3.4 ★ from 29 reviews
Restaurantguru
3.9 ★ from 1059 reviews
Int Restaurants
4.0 ★ from 607 reviews

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