Reviews

Overall Total Score
4.2 out of 5
Impressive | 1453 reviews

What jo smo doesn't like about Abbott's Frozen Custard:
Sprinkles everywhere on the ground when I walked in. I almost slipped and broke a hip. The McFlurry I had at McDonald’s was 10x better and cheaper!!!!!! I don’t know who’s in charge of this place!! Shameful!! View all feedback. What Dylan Soule likes about Abbott's Frozen Custard:
We love this local gem. We frequently stop in and grab our favorite flavor of the day and drive down to watch the sun set over the Canal. It provides brockport with a familiar and sweet reminder of a childhood favorite! View all feedback.

Reviews from various websites

Google
4.5 ★ from 282 reviews
Dylan
27.10.2023 - 10:24

We love this local gem. We frequently stop in and grab our favorite flavor of the day and drive down to watch the sun set over the Canal. It provides brockport...

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jo
27.10.2023 - 10:24

Sprinkles everywhere on the ground when I walked in. I almost slipped and broke a hip. The McFlurry I had at McDonald’s was 10x better and cheaper!!!!!! I don’t...

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Nate
27.10.2023 - 10:24

The ice cream was fine but it was already melting when we got it. The servers were rushed and annoyed that we were there. Just go to Bill Grays for abbotts they...

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Carol
27.10.2023 - 10:24

Loved the ice cream. Was so refreshing on a hot summer day.

Tammy
27.10.2023 - 10:24

Employees were more interested in talking to each other and mixed up the order

Abbott's Frozen Custard offers a nostalgic experience with its delicious cones and sundaes, drawing in loyal customers who appreciate its clean environment and friendly staff. Many patrons enjoy their favorite flavors while taking in beautiful sunset views by the canal. However, recent visits have highlighted inconsistent service and cleanliness issues, with complaints about staff attitudes and premises upkeep, including melting ice cream and littered floors. Despite these concerns, the frozen custard remains a local gem for its quality treats, although recommendations for improvements in customer service and ambiance have been noted by some former fans.

Int Restaurants
4.5 ★ from 756 reviews
Maurice
19.06.2023 - 08:28

What can you say about our local Abbott's next to go and get one or two or only bring the whole family good ice for service clean environment, so basically go t...

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Asha
19.06.2023 - 08:28

The staff is very friendly and I go there to love their ice turtles and I have a dog and he gets to treat the doggy dish and he only recommend to borrow it

Edwina
19.06.2023 - 08:28

Abbotts is obviously always good Custard, but they will be too expensive... be careful, there are other options out there!

Trace
19.06.2023 - 08:28

Excellent frozen custard as usual, but only 4 stars because there was a sign that there were seats in the back when there was really no one. Please, especially...

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Dessie
19.06.2023 - 08:28

Always a great place for a tasty treat.

Menu
3.7 ★ from 3 reviews
Trace
10.06.2022 - 20:46

I wanted to go for a long time. that was great when a little more than I expected to pay. it is clearly a lively little load and that.

Danny
10.06.2022 - 20:46

Nothing I can say, that has not been said already, that is the Go-to-ice place of service is generally great, and the line moves fast enough.

Dovie
10.06.2022 - 20:46

Come every day after school it is cheap and affordable and tasty, so if they simply put their clips on or are just hungry have no fear to stop.

Heyrestaurants
3.7 ★ from 3 reviews
Pamela
12.09.2024 - 12:05

This restaurant is amazing! They have delicious cones, sundaes, and more! The place is always spotless. I'm from Buffalo, NY and I can't wait to visit Abbott's...

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Christie
12.09.2024 - 12:05

The employees were very unprofessional as they were texting and talking to their boyfriend instead of serving me promptly.

Soridalys
12.09.2024 - 12:05

We love visiting this restaurant all the time! We especially love their Doggie dish for our small Shitzu.

Tripadvisor
4.6 ★ from 24 reviews
Yelp
4.0 ★ from 12 reviews
Restaurantguru
4.5 ★ from 373 reviews

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