Dunkin' - Broadview
Dunkin'
Description
A neighborhood breakfast spot praised for fresh-made bagels, croissants, shakes and Munchkins, with plentiful free parking and wheelchair access. Regulars praise standout baristas and reliable breakfast favorites, but visits vary: service and speed can be inconsistent, drive-thru delays occur, and there's at least one reported loyalty/points mishap plus complaints about management and food handling. In short, great pastries and breakfast when staffed well, but expect occasional service and cleanliness lapses.
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I've had issues at this restaurant before, but today I've had enough. The manager at this location, Amira (or Amyra—I'm not sure of the spelling), is very rude. Overall, the staff lacks professionalism, especially during the afternoon shift. I've noticed unsanitary practices, like staff wearing acrylic nails for food handling, bonnets, and hats worn backwards. It's understandable why the team behaves this way when the manager sets such a poor example. I choose this location because I prefer their drinks over others nearby, but I spend too much money here to be treated in this manner. To give credit where it's due, Taylor and Andreas have always been professional, friendly, and make the best drinks.
I had a very disappointing experience at this restaurant. I spent $40, and it felt like throwing money away because the food was in poor condition. To make matters worse, they didn’t even provide me with a drink! I was helped by a lady with black hair working at the red cash register. I wish I could have returned my purchase, but it was too far from home, and the kids were already exhausted from walking to the car. Just a warning to anyone considering dining here.
Disgusting! I grabbed a breakfast sandwich, get all the way home and it has a piece of hair on it. Get all the way back to the store and they had an attitude when I asked for it to be remade, telling me that I’ll have to wait 15 minutes just for a sandwich they make in the microwave . Save your money this location is trash!
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