The Grain House - Bristol, City of

Although the ambiance, cake, and coffee were satisfactory, the service was extremely poor. It was a simple order of 2 espressos, an Americano, and 2 slices of cake, but the waitress had to confirm our order three times. We wanted to sit in the upstairs gallery but couldn't without the waitress unlocking the door for us. She brought our coffee up, but forgot the cake, and when we inquired about it, we were told impatiently that both waitresses were busy. Eventually, after a long wait, 3 slices of cake appeared instead of the 2 we had ordered, and our drinks had gone cold. When we complained, there were no apologies, and we were made to feel like it was our fault. We asked for forks for the cake, and the waitress, who had them on the tray, handed them over without an apology. The worst part was the attitude of the waitress, who treated us like an inconvenience. We decided not to bother asking for a refund for the extra cake, as it would have taken too long and caused more confusion.

I have visited this restaurant multiple times and it is always good. The beds and common areas are comfortable. The breakfast is excellent but not included in the price, which overall is reasonable. The staff is cheerful and helpful. I am very satisfied with my experience and highly recommend it.

With two young children in tow, we stopped by to satisfy their sugar cravings! The adults enjoyed coffee and tea while the kids indulged in huge chocolate muffins. The prices were very reasonable, the staff was friendly, and the toilets were clean and easily accessible. Overall, it was a nice place to visit.

A good location, but not too impressed with the bar, . Found it cold, expensive and a poor atmosphere. A busy area and a lot of better places to have a drink

The grain house is really good situated, it’s near to the city center and it has a lovely view. The hotel is really beautiful and looks cosy. It’s wall has wanderful drawing. The personnel are smiling and kind. The only thing that me and my friends didn’t really like, was that our room had an unpleasant smell and that our electronic key didn’t always works so we had to go to the reception every time. The breakfast was tasty and you have the possibility to serve yourself again. Globally the hotel was very good and I recommand it.