Frankie Benny's New York Italian Restaurant Bar Bristol

We went to this Frankie Bennys today. There was a slight problem with our order getting missed and therefore delayed but a lovely member of staff possibly called Maya? (She has a black bob hair cut and amazing customer service skills) came over and apologised and sorted it out so that what could have been a disaster with us leaving feeling angry and complaining turned out as we were initially expecting a really lovely lunch! So Thank you ‘Maya’ because if you, we really enjoyed our day off and we will be back!

We had a fantastic meal today with a 30% off discount after watching a movie at Cineworld. There were plenty of vegetarian options and the food was absolutely delicious. Our server was delightful as well! We give this restaurant 5 stars.

The food was delicious and served piping hot, arriving quickly at our table. It was a bit noisy due to how busy the restaurant was. The only downside was having to wait to be seated, despite having a reservation.

Went for my daughter’s birthday, but it must have been a bad night, as we waited an hour for our food to arrive, and when it did we were disappointed. My son’s sirloin steak was tough and chewy and he suspected it was rump not sirloin. The only shining light of the evening was our waiter Nadia who worked so hard to try to stem the tide of awfulness. She was rushing around like a headless chicken to try to make up for the deficiencies of colleagues. She needs valuing and recognition for efforts beyond the call of duty.

Came into a busy ish restaurant, went to the bar to get a drink while we waited for our table. Sat at the bar, looked at the drinks menus and the barman completely ignored us. We had to say excuse me can we order some drinks? The guy didn't smile, or even speak he just stood there waiting for out order. I ordered a glass of wine the glass was filthy!You could see the smeared lipstick all round the rim, bits on the glass, and it was wet. REVOLTING! I asked for another glass and showed him how disgusting the glass was, and he poured my wine into another disgusting glass! The manager came to the bar at this point, and I said to her Do you think I could have a clean glass for my wine, I have had two gross ones so far! She hand washed a clean glass.My friends glasses were not clean either.We were sat, and our order was taken by a very cocky waiter.Our food arrived, and we asked where the slaw was which was on 3 of our orders. We were told there wasn't any! What the HELL????!!! You tell the customer that when they order, not when you put the food down! What a joke! AVOID AT ALL COSTS ! I think it is a great idea if the company that owns Frankie and Benny's shuts them all down they a disgrace to your company.