Mcdonald's from Brighton Menu

Recent visits to a popular fast-food restaurant reveal a wide spectrum of customer experiences. While some patrons enjoyed quick service and accurate orders—highlighting friendly staff and appealing prices—others faced significant frustrations. Complaints ranged from unsatisfactory food quality, such as undercooked items and incorrect coffee orders, to poor customer service, including refund issues and unhelpful management. Despite these challenges, many appreciate the convenience and value offered, particularly for families on the go. Overall, this establishment serves as a reliable option with room for improvement in food preparation and customer care.

Last update: 21.01.2025

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What User likes about Mcdonald's:
The young man at the counter was friendly.Food was quick and correct.The food was what you'd expect, its not Gourmet but it's quick and fills the gap when you're travelling View all feedback.

What User doesn't like about Mcdonald's:
mcdonald’s I was already. Eating is always cold. the customer service is so bad and they always close early. if they turn off an autobahn, they would think that they update the times online. when they go through the drive thru, they will always be pulled to a waiting place and they will take 25-30 minutes to get it out. they will never get the original order right. there is no point where this place is open. View all feedback.

Desiree

21.11.2023 - 20:42

I called to find out when the "24-hour" drive-thru opened at 3:40am. The girl on the phone said around 4. It's now 4:15 and we are still waiting in the car while they take their time inside with the headsets.

Kyle

21.11.2023 - 20:42

The service was awful. Despite there being no cars in the drive-through, we still had to wait 10 minutes just to place our order. The management at the Brighton location should be ashamed of how poorly it is being run.

Shawn

21.11.2023 - 20:42

This place is the most disgusting place I've ever been too. Literally **** all 9ver the bathroom floor. It reeks like the dump there as well. The food was so bad we didn't even eat it. Will never go back there no matter how hungry I am. The staff and owners should be Ashamed of themelves.

poysined

21.11.2023 - 20:42

Considering this mcdonald’s is right off the highway and one of the only fast food places in Brighton you would expect decent service and food. it’s sad that every time i go there, the service is terrible and the food is rancid. you guys literally have to touch the food to wrap it up and serve it, i refuse to believe y’all don’t feel how rock hard the food is. the drive through is ALWAYS slow. i could give a long list of issues that have occurred there regarding either the food or the attitude of the workers. i’ve worked fast food myself and i can’t wrap my head around how this is even possible, it’s like they purposely give rotten food, how do i wait in line for over 20 mins and STILL GET SPOILED FOOD??? WHERE IS YALLS FOOD INSPECTORS????? i get its “fast food”but that ain’t an excuse. i’m sure y’all can do better, cuz y’all ain’t busy enough for this kind of behaviour. giving one star because i cant give 0

jane

21.11.2023 - 20:42

The washrooms are nice but it's just that. The service there isn't up to standard! We already ordered ahead, yet they couldn't make it and missed it even. So we are told to order on the spot again, yet again the order is not completely done, everything is missing and we still needed to wait for the order with things missing. The staff needs to be trained tbh. The teenagers are not focused and inexperienced, so they didn't know what to do! I was quite disappointed! We thought it's faster to order ahead online, yet we needed to waste another extra 35 mins for the order as we are required to re-order again.....

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