Starbucks Coffee - Brighton

Funny how you go in, order your coffee and it gets messed up. Hey things happen but when issue was pointed out, this location made me repurchase my order instead of making it right. Then they proceeded to ask me if I wanted the messed up order that I paid for how about fix your mess up (it was literally another $7 out of my pocket to walk out semi satisfied) do better. Update to the Starbucks (Owner) that responded to my review it is quite pathetic that the response I get from you is to go to the contact page where the only way they would assist me was by providing receipt information from my transactions. If I ever return to this location I will be sure to obtain a receipt, staff member name as well as active manager information and keep for my records because again it is insane I had to buy two coffees in order for my order to be corrected. Make your staff aware they need to present receipts for this information because it’s the only way customer service will assist them with a situation like this. That’s some of the best “customer service” I’ve ever seen.

Service: Take out Meal type: Other Price per person: $1–10 Food: 2 Service: 3 Atmosphere: 3

Service: Take out Meal type: Other Price per person: $1–10