Cook Out - BREVARD

They were under-staffed with only three people, I ordered a Big Double cheeseburger and fries and an Oreo milkshake at the Brevard North Carolina location. No issues with the milkshake. But it took a long time to be able to place the order because they didn't have enough help, when we did order the person taking the order was not paying attention and did not hear me say that I wanted double fries although a co-worker with me informed her of her error. When I received the order I looked under the bun and it looked like there was only one patty and it was very small. When I took it to the counter it again took time for someone to come out and talk to me and upon being told that there were two patties under that small piece of meat I was surprised that cookout had gone to such reduce size in the circumference as well as the depth of their burgers. I was told that it had been a company change recently and that was what they were sending. I accepted that until me and my co-worker bit into the hamburger and it was discovered that the hamburgers were hard crispy even as if they had been sitting under the heat lamp for some time. I was disappointed that someone back there on this day would put dried out hamburgers on a bun and expect the customers to enjoy the experience. Both me and my co-worker complained again and even the worker who looked at the burgers was surprised that it made its way out onto our table. They did recook them which took some more time and they were tasty but again small in nature. My coworkers milkshake, a peach milkshake had not been ground up properly and some bits of the peach were frozen so hard that I could not drink it with a straw and it was almost too hard to chew. I contacted the company by phone while sitting there in the restaurant and they took my complaint and apologized. They said they would follow up on my information. I just never had a bad experience with Cookout and this one being so horrific has scarred me. If indeed they are going to these teeny bopper burgers then I will not be participating by ordering hamburgers and I told them I would prefer to go to Sonic. This ends my story. PS... Several people walked in during our time stood there for 5 to 10 minutes waiting for someone to take their order then left. Now this ends my story The second time.

I?m shocked at the reviews! We were in town, late on a Sunday, and it was one of the few places that were still open. Didn?t read reviews or anything before going. First time here everything was delicious!!!!! Service was amazing!! Didn?t get the girls name but she was very helpful patient while we decided on what to try. She gave suggestions everything was perfect. My daughter loved her shake, too! Dining room area was clean, as well. On top of all of that, you can?t beat the prices!! It was roughly $21 for 3 people to eat! Try spending that at another fast food place, for quality food? isn?t happening!

My husband and I decided we were going stop by today and ordered 2 strawberry milkshakes and an order of cheese bites. Since we were the only ones there it was speedy service and the drive-thru girl was kind, however, our milkshakes were vanilla and banana instead of strawberry and my cheese bites were still frozen. Really disappointed, I hope the kitchen was just having a bad day.

Whoever the girl was working the window today, please learn some customer service skills. The right way to get something that you forgot I ordered is not to slam the drive thru window in my face and roll your eyes. Also, a sorry, thanks or have a good day goes a long way as well, instead of acting like you?re mad at the world.

No large cups that go with tray meals. Did not offer a substitute buy charged full price for tray meal. Long wait for food. Order was wrong but rather than wait forever again, took as was. Not at all friendly and I won't be going back. Quality and service has greatly declined.