Reviews

Overall Total Score
4.3 out of 5
Impressive | 42391 reviews

What Paul Lewis likes about Chick-fil-a:
Always friendly and super fast. Out of the numerous times I've been there, there has been only one mistake and the manager was extremely kind about it. Love this place. View all feedback. What Ronald Williams doesn't like about Chick-fil-a:
I don't understand how they get your order wrong and feel like just giving you what you ordered is sufficient. Nevermind the inconvenience of getting all the way home and having the wrong food. No drink or cookie just to say sorry for the inconvenience. Actually the 2nd worse Chick-fil-A I have been to. Service: Take out Meal type: Dinner View all feedback.

Reviews from various websites

Google
4.5 ★ from 3998 reviews
The
27.10.2023 - 16:25

I assume it's just me and not them. They have quite a crowd whenever I go there but the chicken is just not worth talking about. And I'm not a fan of the waffle...

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J
27.10.2023 - 16:25

Pickup area is way too narrow and saturated now. Service: Take out Meal type: Lunch

Collin
27.10.2023 - 16:25

Service: Dine in Meal type: Lunch Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Waffle Fries, Sauce, Chicken Sandwich Combo

Jessica
27.10.2023 - 16:25

This Chick-fil-A is well organized. I am never in line long and my food is always correct and fresh Service: Take out Price per person: $10–20 Food: 5 Service:...

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Kaecie
27.10.2023 - 16:25

Service: Take out Meal type: Lunch Price per person: $1–10 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Sandwich, Waffle Fries, Chicken Sandwich Combo

Chick-fil-A's reputation for quality food and speedy service often shines through, but recent reviews reveal a troubling inconsistency in customer experience. While some patrons praise the friendly staff and efficient drive-thru system, others report frustrating mix-ups with orders and a lack of responsiveness from management. Long wait times and inadequate handling of customer complaints have tarnished the experience for some, especially when it comes to catering services. Despite these issues, many families appreciate the welcoming atmosphere and kid-friendly environment. Overall, this popular eatery remains a hit for its food but struggles with service reliability.

Yelp
3.9 ★ from 105 reviews
Erika
07.10.2024 - 04:41

Absolutely love this Chic-fil-a. Food is always fresh and hot. The staff are always friendly, and polite. I like how they redid the inside. You aren't able to s...

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Tom
07.10.2024 - 04:41

The metro's flagship Chick-fil-A. Smooth running, capable of relatively quick service even during the lunch or dinner rush. Always fresh, hot food and friendly...

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Isra
07.10.2024 - 04:41

Always pleasant servers and quick service. The best pick-me-up meal for an afternoon snack.

Meagan
07.10.2024 - 04:41

Rude service, not at all what I would expect from Chic-fil-A. Very disappointed. I didn't even get my food.

Sherry
07.10.2024 - 04:41

Popped in for a quick lunch. It was 12:30 pm and the drive thru was packed. Decided to park and just go in. Great idea, no one in line and got my food delivered...

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Int Restaurants
4.5 ★ from 6096 reviews
Sue
17.07.2023 - 22:41

This is the best of the best. They cook food right at Brentwood one never burnt like other ones. They are so quick at lunch time even though the line is out on...

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Kyle
17.07.2023 - 22:41

The speed, friendliness food quality was amazing. First off there were about 10 cars in the drive thru. Typically I'd pick another place just based on that but...

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Les
17.07.2023 - 22:41

So glad they opened this Chick-fil-A, I use to have to drive all the way to Chesterfield from downtown jus for my craving but now it's no prob. Love the staff b...

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Emma
17.07.2023 - 22:41

Great place for a meal and especially with kids. They have a play area and are very accepting of families. I feel very comfortable here and relaxed. Plus they’v...

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Paul
17.07.2023 - 22:41

Always friendly and super fast. Out of the numerous times I've been there, there has been only one mistake and the manager was extremely kind about it. Love thi...

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Menu
3.0 ★ from 8 reviews
Ryann
14.04.2023 - 16:38

It never ceases to surprise me how Chick fil A finds, trains and educates her staff on customer service. Another standout visit to eat here today. Only great cu...

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Elza
14.04.2023 - 16:38

Last night I received food from the ride through the line and came home to discover a spider in my food. Don't eat! Apparently, they do not adhere to any kind o...

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Maximus
14.04.2023 - 16:38

Some of the employees here are incredible and are an advantage for this location. Above all, there is a manager who is not friendly and seems like he really dis...

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Ryann
14.04.2023 - 16:38

Omggggg I have been able for years and service is great! However, I recently had the best experience ever with Rocky! When I went into the door, she greeted lou...

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Arielle
14.04.2023 - 16:38

Customer Service is bad here. I never ever been to a Chik Fila who don't even greet you nor smile. The male cashier with no hair kept making weird faces like he...

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Facebook
4.4 ★ from 56 reviews
Foursquare
4.7 ★ from 159 reviews
Tripadvisor
4.6 ★ from 17 reviews
Doordash
4.7 ★ from 25500 reviews
Restaurantguru
4.5 ★ from 4358 reviews
Sirved
4.6 ★ from 257 reviews
Gastroranking-us
3.8 ★ from 1837 reviews

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