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Contribute FeedbackTGI Fridays at Wembley presents a mixed bag of experiences that highlight chronic service and food quality issues alongside some commendable aspects. While some patrons lamented instances of burnt appetizers and unresponsive staff, others praised the excellent service provided by attentive managers like Sam, who ensured prompt food delivery for larger groups. The atmosphere is inviting, bolstered by friendly service and delicious cocktails, particularly during special gatherings like girls' nights. However, consistent management oversight and staff training are needed to maintain quality, as the restaurant strives to balance its vibrant reputation with the demands of its clientele.
I had a great experience at Shay's restaurant on match day. The food was served quickly and I was very pleased with the service. I will definitely return next time I visit Wembley.
A classic without great exceptional thing. The dishes are American and the basic service. There's a lot more...
Another customer who had been waiting a long time asked the unsmiling hostess how much longer it would take to be served, and she dismissively replied that it was not her responsibility. Our appetizers arrived burnt and inedible, but were eventually replaced. The manager, a man in a black shirt, appeared to lack control over his staff and spent more time working than supervising. The main courses were disappointing, tasting like frozen supermarket food. Despite the manager taking the starter off the bill, it was clear that there were bigger issues at play. The restaurant needs to clean up its act, promote staff like Dyan who actually care about their job, and find some direction and focus. She was the only bright spot in an otherwise lackluster experience.
Great service of dyan! great food and great atmosphere! I have to try them boneless chicken wings!
Our girls night at Fridays was absolutely lovely. We were seated very quickly Orders taken within a timely manner Food arrived quick and tasted delicious, it's been a while since my girls went to Tgi. I must say the COCKTAILS were absolutely TASTY thanks to...Sam and Hesa. We shall be back soon
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