Starbucks - Brea

I come here weekly. The drinks are made fast and the Baristas here are so friendly and make me feel welcome by remembering my order every time. Plus, it's always clean here. Downstairs is a mess and takes forever.

First time they messed up my order and then the barista said that I 'll add to it right now and while she was adding to it she dropped the whole drink. And then she just took the same cup and added a little more coffee to it. She handed it to us but then there was no ice we asked for ice and then she rudely asked you need ice? Yes we do!! This was literally a part of the original order. We asked to change the cup but she said that she changed it but I can still see the splashed on the outside of the cup. I just said okay and walked away. Me and my daughter drank some of it not even a lot! And after a couple mins we felt like we were about to throw up and we felt nauseous. The coffee was also very caffeinated. And we know how this drink should taste like because we always get it the same way. So therefore they messed up our order, were rude, didn 't change the cup, no ice, didn 't even make the drink again just gave us the old one, very caffeinated. We feel sick after this! Never coming back. This was April 21 5:53PM 2023.

This is for the Starbucks in the Macy's Store at the Brea Mall. I won't go there again. Your two employees both need more training in Customer Service, hygiene and overall representation of the Starbucks company. As I was in line waiting to place an order I observed Andrew coming in from his break and after flipping his hair with his hands and touching his face he went right into handling food. Wash your hands Bro!! You just came back from who knows where and your handling food and on your phone while preparing food for customers and even eating at your work station. So unprofessional and dirty. Shame one you and Starbucks for not having the customers best interest in mind. Even grabbing your bare chest and scratching yourself and then back to work. Good thing I only ordered a drink. Take your job seriously both you Andrew and Liz. Both need better training and out tour phones away and greet you customers as if they matter. Stay off your phone and serve.. dissatisfied with this store.

Nice people. However, when someone orders a black coffee and there's no line, don't throw their cup in the queue and make them wait for a bunch of complex drinks to be made. Turn around. Pour the coffee. Hand it back to me. It takes 30 seconds, gives the barista one less thing to do while she's making high maintenance drinks, and it lets me get on my way instead of standing there waiting for something that should have been instant. I stopped going to another coffee chain because they do this. Starbucks may be the next mega chain coffee shop that I drop because people don't seem to get that when someone orders only a black coffee, they don't want to stand around for the next 5 to 10 minutes.

It used to be really good but it seems like the girls think being rude is edgy. Sadly it reflects on the drink. Maybe it was just a bad day but dont really want to find out.