Shanghai Restaurant - Brantford

My friends and I ordered food from Shanghai Restaurant yesterday. We were satisfied with the quality of the food. However, the execution and delivery was totally bungled. Instead of an employee of the restaurant showing up to deliver our food a third party vendor showed up to which we had no idea. At the time of the order the restaurant told us they took Amex. They did not tell us then that there was $6 charge to use Amex. I presume they would have known this but it is uncertain. Had the restaurant informed us that they were sending a third party vendor and a $6 surcharge to use Amex, we would have declined and picked up the order. In hindsight, we should have called the restaurant at the delivery point but by the time we realized what had happened and tried to visit the restaurant they were closed. Also, the receipt received from the third party vendor had no connection to the restaurant and no itemized list. Not impressed and feel a bit swindled. I suggest the restaurant have better communication with their customers and their delivery service.

Food was great but I am still trying to figure out why they charged 7 dollars for a delivery within one kilometre plus taxes.. so weird..

We both enjoyed our meals. The food was hot and made fast. We will definitely be back.

For years I've seen here! Always great food and pricing.Place is well seasoned local restaurant. Yes it could use a Reno.But why, it's part of the history of the place. It's its charm.I love the food.Stop in and support our locally loved Chinese food place it's a Brantford Icon!

I ordered chicken wings, it was my first time there. The truth is my expectations were not high, I picked the first thing off the wing menu, being honest I know it starts with a J, as I said before my expectations were not high. The staff told me I made a good choice, they were very friendly. I didn't order ahead, so I waited for 10 minutes as promised. During this time, I observed persons picking up orders and leaving. I got home and took my first bite I was pleasantly surprised the flavors were on point perfectly seasoned. People! the wings were not greasy! Crunchy outside yummy on the inside, no after taste? I sat there thinking I should have purchased two orders when I noticed my box was empty. My friend got chicken fried rice and lemon chicken it was really good also. All this to say this was my very best experience with Chinese food. I will be back ?