The Hyacinth Tearoom - Braintree

Sat down and ordered. Food good but before finished drinks told that they were shutting straight away. No chance to order cake or another drink. Never told us that when ordered otherwise would have gone somewhere else. No wonder so quiet if that’s how customers treated

Lovely tea rooms had nice coffee and the cake was delicious. Dog friendly. Pity the kitchen had run out of food but will definitely visit again.

We had a horrible time here, its completely gone downhill, lost the lovely family atmosphere, service was horrendous, told they were too busy (half empty at the time) with bookings to accommodate us, squeezed us in in the end, place looked dirty, grumpy staff member serving, didn't know much about their own products, service slow and staggered. Much nicer places about. A real shame

Went here for just a drink and food after a week. All tables were booked which was understandable but the entire time no one was seated which I found pretty strange but I get it. I have worked in hospitality myself and l understand how hard and stressful it can be but that doesn’t excuse how rude and passive aggressive the staff member serving us was, and a lot of people had agreed. She was on till making drinks she has red hair, and I can’t lie our family is very indesivive, but she kept sighing and being relucutant to serve us. Although there was one girl who seemed to be doing everything, she had brown hair and looked around 18-19, she was amazing and sweet. She spoke so nicely, whereas the other girl just had such an attitude and just overall rude. Although food was nice and the drinks were okay, but I expected alot better.

Went here for brunch for my birthday with my partner. We decided it would be a lovely walk from Halstead to Greenstead Green and then have some brunch once we got there. We’re seated pretty quickly but staff seemed to be annoyed we hadn’t pre booked. Neither of us has been here in years so had no idea booking was a thing. They seemed to be more interested in the tables who had booked and would be really attentive to them and not us. Our food was okay but we were never asked if it was up to standard or if we wanted any sauces. £30 later and I don’t think we will be rushing back again. Spent the first 10 mins wanting to book for afternoon tea but after one of the staff spilled my partners coffee over him and didn’t apologise we were kinda left thinking ‘Nope’ we won’t be returning.