The Battesford Court - Braintree

This is a nice looking restaurant with lots of history. Looks nice and clean and was looking forward to a nice breakfast, however the experience was ruined by the miserable lady serving at the bar. Try and raise a smile for your customers. It doesn't cost anything, or put someone serving who looks like they actually want to work. Then the food came out. All was cooked ok but everything was cold. The Sausages had a slight warmth about them but everything else was cold. Even the hash browns which are usually the temperature of the sun, seemed to have just come out the fridge. All in all, not a great start to the day.

Food was terrible stone cold and inedible they agreed to do again and said it would b ten minutes, 2 minutes later the food came out one still stone cold the second with so much steam coming off you couldn’t touch or eat it without it scolding you! I went to the bar to complain and the First Lady was very polite and the alleged manager came over looking at me with her mouth open the whole time telling me it was freshly cooked! I said obvs that’s not the case as the steam was bellowing off one plate and the second one was stone cold again! I said obviously it wasn’t just cooked again from scratch in 4 minutes and like a petulant child she just kept saying, well it was! I just said can I have a refund plz so I can leave and she did eventually. Then her boss came over despite the last woman telling me she was the most senior person there saying I’m not welcome back for abusing the last woman! I didn’t I literally just said at the I end I just want to f-Ing leave and apparently that was abusing the staff despite the fact she was blatantly lying and calling me a liar! I told the actual manager what happened and she said I don’t care I’m supporting my staff! I said so it doesn’t matter what happened then and she said no, I said ok don’t worry ill leave and she kept having a go at me, I said I’m already going why are you still hurling abuse at me and she said, oh you just want to have the last word! Ironic! The food was stone cold and then microwaved and I did ask politely right up until the point where they wanted me to take a lie detector test! They clearly couldn’t cook the meals from scratch in 4 minutes and I even said I’ve seen the Wetherspoons documentary the food is cooked hours ago then left in a tray! They lied, bullied me then when I questioned it I got told I’m not welcome simply for saying I just want to f-ing leave and they used that like I was the dishonest party! They lied and treated me terribly and the food was inedible! Never been treated so badly in my life and as an extra has anyone ever known such a weak Werherspoons barring? I saw some bloke smash a glass over someone’s head in the same pub a couple years ago and no one said a word!! Shameful!

Ordered cod and chips on mobile app to be told out of cod? So I changed my order and my wife had the vegan pizza, the pizza was dry as any I have ever seen, no cheese and a scattering of some veg and a few mushrooms. My wife was up all night with an upset stomach. The only good point was the service, beside that a visit I would avoid in the future, which is a shame as I have been reviewing all wethersooons in Essex (8 so far) and rated them all with five stars.

On Saturday 16th September 2023 i took my family for lunch (there was 4 adults/2 children) my husbands lunch was much smaller than my grandsons childrens meal when i pointed this out to a member of staff she was very unhelpful and borderline rude then my sons lunch had a big hair in it (yuck) my son didnt feel hungry anymore the service was terrible the food may be cheap but thats because its tiny portions and inedible very very disappointing

Popped into Wetherspoons for lunch with my three children, the individual servicing us a Chris who advised me she was the manager was clearly not wearing a bra which I didn't expect in a family pub when someone is so well endowed on a cold day Put a bra on love it's a family pub