Arby's - Bowling Green

The food here is always fresh. They are very friendly and good service.

Original Review: 10/19/22 Service was a little slow with there being nobody else in the place. The drive thru was busy however. The place was not dirty overall but had many dirty tables for as slow as it was. The employees seemed to be lacking proper management and direction. Revised and More detailed Review: I received a canned reply from either Arby 's Corporate or the owner which may or may not be attached below. It directed me to a website where they want all my personal information and will not allow me to submit my review without that personal information so I decided to not do that and instead come back here. I don 't want anything free. I don 't want Arby 's to Make it right as their site says. I want good, fast food, in a clean environment for a fair price. I rated the food 5 stars. I rated the service 4 stars and atmosphere 3 stars. Overall I gave it a 4 star rating which means it was a decent experience but certainly not a 5 star one. What I saw overall was a lack of management. A lack of someone in charge that was good at their job. The parking lot was empty when I arrived. There were two cars in the drive thru. I could not tell how many employee 's were working, but I could see 4. There was someone at the counter to greet us promptly. He was courteous and took our order accurately and without hesitation. A couple more cars pulled up in the drive thru and placed orders as we waited for food. The self service drink station was clean and well stocked. There was a condiment dispenser that was fairly clean and had stock of everything except Arby 's Sauce. This pump was completely empty and cleaned out almost like it didn 't work. There was no sign saying to go to the counter for Arby 's Sauce or Out of order, but when we asked they promptly provided a foil sealed container. The wait for food seemed to be fairly long considering we ordered two roast beef sliders and a classic roast beef sandwich and curly fries. The Food was all good as previously stated. It was all hot and fresh. The dining room had several dirty tables and the restroom needed some attention. The trash bins were nearly full when I cleaned up our trash. During our visit I saw an employee walk food out to parked cars several times, but there was often times where two of the employees up front were just standing around and talking. This is were I felt they had a lack of management. There was nobody monitoring this or one of them was the manager, I am not sure. But they were not cleaning tables or the restrooms or dumping the trash. I don 't write reviews to get free stuff. I try to write honest opinions about my experience. This experience was not bad at all. That is why they got 4 stars. The service was a bit slow, but the food was good and hot, so I didn 't complain. Overall this could be a great place if the employees stayed a little more busy and kept it a little more clean. That and slightly faster service would have made it a 5 star review. I hope this answers managements questions. One more opinion. I think management misses the point so much of the time. They are too disconnected from the day to day service of places they manage or own. Corporate will grade a location on the drive thru timers, but then the stores will park cars and spend extra time walking food out to them. If they are slow because they are short staffed, then they are more short staffed by having a person constantly walking food out to cars. But the numbers looks good, but have nothing to do with the real speed of service. When employee 's clear orders from the order boards to get the times to look better but then can 't recall what was ordered to get an order correct, then once again the customer 's experience suffers. Sometimes corporate offices are putting way to much value in false numbers, and don 't spend enough on real training and on good managers.

I ordered a 5 piece tender with crinkle fries combo. My chicken fingers were good as usual. However, the fries tasted like freezer and looked grease filled. Very disappointed because they were inedible. When you pay for something and get all the way home and things aren't proper makes you feel like you wasted your money and it wasn't valued enough to make proper.

Consistent with the best Avrys every time. They shave the meat as it always was, shaved thin and so delicious! Always nice customer service too.

Probably the best service we received in a fast food restaurant in months. Everything was fresh, hot and delicious. The staff was friendly and professional. The Corned Beef Reuben was fantastic!