Dunkin' - Bowie
Dunkin'
Description
Dunkin' Donuts offers a mixed experience at this location, with a range of service quality and food satisfaction noted by patrons. While many appreciate the freshly baked pastries and signature donuts, some customers have encountered significant issues with their orders, particularly regarding incorrect items and beverage preparation. Despite the convenient drive-thru, courteous staff, and availability of free Wi-Fi, frustrations arise during busy hours or early morning visits when certain items are unavailable. While the ambiance is suitable for a quick coffee break or work session, consistency in order accuracy and drink quality remains a concern for some loyal customers.
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This location is the most inconsistent Dunkin. My drinks are rarely made correctly even when I out to order in myself online. I?ve gotten tired of going back almost every time, so at this point I will not be returning. I also have issues with my foodwhen substitutions are requested.
Worst Dunkin I go here three times a week and stopping cause they always doing something wrong. Just got my order wrong twice and I?m not going back to fix it. And if someone asks for a toasted bagel that means toasted not warmed in the toasteroven. This is the worst Dunkin in the area. I really want my $20 back because I drove back to get my order corrected and theygave me a bagel that is not toasted when I asked for toasted with butter and I wasted time.
This location always has the best coffee, super friendly people working, and the drive thru line has gotten much better. I drive out of my way when I am at work to go to this location, especially when making a big order to treat my team!
I probably come to this dunkin at least 4 out of 7 days a week since its the only food on the way to work, and really at this point this place is just embarrassing. DO NOT LEAVE THE DRIVE THROUGH LINE UNTIL YOU CHECK EVERYTHING. How they get the mostsimplest orders wrong on a daily basis is beyond me.
Usually everything about here is 5 stars however this morning not so much and maybe it’s because I personally came too early. Ordering was a breeze it, I always get a Bacon, Egg and Cheese bagel minus the egg and a large Sweet Tea. As I anxiously wait for my food I was offered my tea first. At the very first sip it tasted like it had been there all night just sitting. Out of all of the Dunkin’s I have been to until today this location always made it perfect. One sip was enough to know I couldn’t continue to drink it, I informed the young lady when she handed me my food that it didn’t taste right. She proceeds to tell the other young lady behind the counter, she dumps it out then proceeds to make a new one however when she hands me this one she asks me to taste it in which I do. Instantly the tea taste like a combination of both tea and coffee. I don’t need a third remake to know that I just won’t be coming back for drinks in the future which is disappointing because I loved this location.
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