Kings Dining Entertainment Boston Seaport

The customer service experience was something that strongly impacted our review. Reasons why below: The wait staff were extremely rude and unapproachable. We were initially sat at a table designated for four people max in the middle of the bar area; reservation was made for 7 people. When we asked to move to a more accommodating table they informed us that booths need to be specifically reserved. I spoke on the phone with someone from Kings twice before arriving and there were no mention of specific areas that we need to reserve. They seem irritated and reluctant with our request to move to a table to fit our entire party. Our direct waiter/waitress was unpleasant and seemed irritated with orders that we gave. We had dirty dishes and empty glasses sit at our table for over an hour, without being asked for refills. A lot of money on additional drinks was missed for the lack of service. Waited 4+ hours for a lane to open up for us, with the reservation. We understood the demand for the lanes, but the lack of communication and service was very detrimental to our experience. We were informed when we finally got a lane that we would have someone come over and serve us and not to approach the bar. We waited 20 minutes without any service and had to approach a manager who was walking by that we were still waiting on a server (After we talked to two separate servers about coming over to our lane). We typically are easy going and are very understanding of situations out of the servers control, however a lot of these frustrations could have been avoidable. We spent a lot of money and time to have such a negative experience. With that being said, we were very disappointed with the entire experience at Kings. Unfortunately, we will not be returning or recommending to friends.

Had a great time and the appetizer was delicious. Service was great and very friendly.

Had a great time. Lots of fun. The service was excellent and the food was good too.

Thank you to Sam and also the management, great food and great night all around.

Food was ok. Bowling not good. Sitting area at the lanes was jammed. People climbing over other parties to get to the restroom and bars and it was too pricey for a family of 3 for a quick bite and some fun. Although the grilled cheese and tomato bisque was good.