The Bazaar Horseshoe Casino

The hotel is okay. Starting to show signs of wear. The casino staff , specifically the security staff, seemed to hate their jobs. A definite morale problem. The security staff we saw looked to be made up primarily of older, out of shape women with horrible attitudes and wigs to match.

The top 3 things I look for are cleanliness, service, and ammenties. Room snd casino were very clean. Service was not so good waited over 2 hours for towels brought 2 sets, waited another hour for 2 more sets! Awful service. Had to bug our hostess being a Diamond member 3-4 times and finally went to front desk to talk to manager still had to wait. Ammenties are badi all ZIP ...NO COFFEE MAKERS OR COFFEE in rooms. I can live without a microwave if I have a coffee maker. An old refrigerator is in room which I assume when it plays out they will not replace. Zip ammenties besides aafeq toletries

Despite negative reviews, I've never experienced anything but excellent customer service, comfy beds, soundproof rooms. Free wifi and parking. The room and bedroom are more than large enough! No free breakfast.

This place needs a refresh. Poor lighting in the room and vanity light did not work. Faucets were old and sticking in position. Hot water was minimal. The room was a nice size. I doubt we will even stay here again.

We started staying at the Horseshoe several years ago when their customer service and friendliness far surpassed any others in their area. Not any more. Front desk staff all seem unhappy to be there. Tried calling front desk in the evening, no one answers , and went down in person regarding problems in my room. Two guys were visiting, didn’t acknowledge me standing in front of them until I said something to them and then were rude. Room definitely showing it’s age with torn drape sheers and holes in the sheets.. I think they might be trying to run this place on a Skelton crew. Fountain out front didn’t work for three days. Casino and bar service were all great though and room did appear clean despite missing towels and soap, which I later got after visiting the front desk.