The Bistro Eat. Drink. Connect.

We stayed at the Boardwalk Marriot over the weekend. This was not our first time visiting the location . Upon checking in the front desk lady didnt greet us, she didnt look up at us. She gave a attitude with saying yes. I gave her my info to check in. I asked her if we could get a second floor roo., she tells me the only rooms available are the first floor, we checked in at 3pm. She then tells me they are short staffed and the workers have 21 rooms to clean. She gave me one key, I asked her we need 2 keys She tells me oh you need two. I was told mer name is Stephanie, I'm not sure I couldn't see her name on badge. She wore glasses, dark hair, older lady. Once we get to the room, the room didnt look clean paper was inside the bathroom on the floor, black stains on the carpet near the front door. I proceed to the front desk to let Stephanie know our concerns, she tells me she will send someone to clean the floor, but didnt address the cleanliness of the room. The room didnt smell like it was clean. I sat inside the lobby waiting for my husband, the same rude front desk lady tells me that I can go to my room to wait for maintenance. I told her what is the problem, she then tells the other lady at the desk shes going on break. This was the worst experience and I will cancel my reservation I have in Nov. This is a hospitality business and my experience with this location and staff was unacceptable. I refuse to be disrespected and staff not doing their job. I will never stay at Marriot. Remember the customers are why you have a job and They pay your bills.

Decided to stay here instead of a casino hotel because we wanted to stay in a smoke-free environment, plus the idea of having the boardwalk at our doorsteps was appealing. We were there on a Thursday night and the boardwalk was DEAD...none of the shops were open, the only open restaurant we could find on the boardwalk was The Crab Shack... though the staff was wonderful the food was just OK. The temperature was 108 degrees the night we arrived and walking the deserted boardwalk at night was not only Hot it was a bit scary. I kept wishing this hotel had a complimentary bus that drove their customers to some of the nearby casino and better restaurants. Heck, I would have gladly paid a small fee for service bus. The hotel was about average for a Marriott Courtyard, clean but a little worn. Staff was very nice; in fact, we had a $10 voucher for the dining area, but we never used it. The staff member gladly exchanged the voucher for Marriott points. Would I stay here again, I am not sure...the appeal when I researched it was being near activities and casinos, and it fell a little short of that.

Couryard Marriotts have a ‘foot print’ that seems similar. This Courtyard had a much larger lobby. It is located on one end of the river walk of Bossier. It is everything one expects from a Courtyard. Would stay here again. (August, 2022)

I could not be more pleased with our stay! Veronica at the front desk was so kind and helpful, and the whole staff was friendly. The hotel lobby and the room was very clean. Great location by the river and even took a morning walk. Hotel also served Starbucks coffee! Overall happy with our brief stay in town visiting friends. We will be back!!!

I put the address in GPS and it took me to a hotel. My granddaughter was very disappointed and upset. No idea what kinda of place this is or anything about the service. ? I only added a photo because the website asked for one.