Osaka Grill - Bolingbrook

I read many of the low-star reviews, and most of them are accurate. I wouldn't say the food is terrible or inedible, but it's close. The sushi rice is so gummy... read more I read many of the low-star reviews, and most of them are accurate. I wouldn't say the food is terrible or inedible, but it's close. The sushi rice is so gummy that it's difficult to swallow. Most of the dishes are only lukewarm, although they do replace the trays frequently, which makes me think the food isn’t hot enough to begin with. I also wouldn’t recommend the hibachi, as the meat appeared undercooked. Overall, the prices are far too high for the quality offered. There are much better Asian restaurants nearby at the same price point.

This place was absolutely filthy! The food was old, cold, and disgusting. When I complained, the manager shamelessly said it was because it was lunchtime and th... read more This place was absolutely filthy! The food was old, cold, and disgusting. When I complained, the manager shamelessly said it was because it was lunchtime and that they serve leftover food from previous days. I couldn’t believe they’d admit that so openly. They charge $6 more for fresh dinner food and impose a 2-hour time limit. This was my first and last visit. I was completely shocked! No wonder the restaurant was almost empty. Terrible service, poor hygiene, and low-quality food. Truly disappointing.

We decided to visit Osaka Grill for the first time and had a wonderful experience! The gentleman at the front counter was very friendly and welcoming, greeting... read more We decided to visit Osaka Grill for the first time and had a wonderful experience! The gentleman at the front counter was very friendly and welcoming, greeting us with a big smile. Inside, the atmosphere was great with plenty of seating options, including private rooms for larger groups. It wasn't too busy for a Thursday, which made it comfortable. We really enjoyed the buffet—there were so many delicious options! The Mongolian Beef, Egg Foo Yung, and Green Beans were my favorites, absolutely tasty! It was also nice to see many people taking advantage of the takeout buffet, which is a great option. We will definitely be returning soon. Thank you to the staff for taking such good care of us!

Definitely won’t be coming back unfortunately. The price I paid doesn’t sit right with me. Some how my total was $100, wasn’t until I realized after leaving and... read more Definitely won’t be coming back unfortunately. The price I paid doesn’t sit right with me. Some how my total was $100, wasn’t until I realized after leaving and looking at the board that he charged me for 5 adults when there was only 3 and 2kids! Even witnessed a family leave because he tried ripping them off and the women questioned him about what he was chargingher! Which is what made me double check the board before leaving. Unfortunate because the food is decent.

I went in around 3pm, unbenounced to me lunch ends at 330pm. I eat, take my time. Get up 30mins later to get seconds and I see there are a few new items out tha... read more I went in around 3pm, unbenounced to me lunch ends at 330pm. I eat, take my time. Get up 30mins later to get seconds and I see there are a few new items out that I hadn’t noticed before. I grab a plate to get seconds and a lady comes up to me loudlystating in broken English that I can’t have that, she said if I wanted it I needed to pay $16 since that was part of dinnerand not lunch. I was fine with that but uncomfortable with how loudly she spoke to me. I head over to grab dessert and anothergentleman walks up to me and asks “are you done “ I said “no” he said whatever you get make sure you eat it. Don’twaste anything, I laughed because I was so shocked to see how aggressive they were. The food is below average and the servicewas even worse. I really wanted to like this place but the service made it unbearable. Also the same women threw out a couplesfood who went to the bathroom without asking. Seems like they were in a rush to get everyone who was there for lunch outquickly.