Dunkin' - Bolingbrook

I consistently feel ripped off by this place, and I’m not the only one. The size differences are minimal—just a few ounces between each size—but they charge sig... read more I consistently feel ripped off by this place, and I’m not the only one. The size differences are minimal—just a few ounces between each size—but they charge significantly more. They charged me nearly double for a box of their holiday blend, even though their ads and app say otherwise. On top of that, they regularly short my drinks by several ounces. I’m done with this place. The employees seem unhappy, and no one should start their day dealing with overcharges and bad attitudes. It’s worth driving an extra half mile to Starbucks, where you get a smile, respect, and exactly what you pay for. I have many daily photos to prove this, but I won’t post them all.

Extremely rude service! I asked for a specific sandwich that wasn’t on the menu, and the employee confirmed something different instead. When I corrected him at... read more Extremely rude service! I asked for a specific sandwich that wasn’t on the menu, and the employee confirmed something different instead. When I corrected him at the window, he got upset, fixed the order, but then blamed me for his mistake. Even after I politely thanked him for finally giving me what I asked for, he argued with me again. This is my second time visiting this location, and both times the staff has been incredibly rude. It’s been a year since my first experience, and I won’t be returning. I’m only giving one star because at least I received my meal, though it was practically thrown at me without a thank you. Very disappointed with Dunkin’—this location needs to be shut down.

If you usually rely on the drive-thru, it might be a better choice to park and head inside at this location. The restaurant is in disarray, with papers scattere... read more If you usually rely on the drive-thru, it might be a better choice to park and head inside at this location. The restaurant is in disarray, with papers scattered everywhere, unfinished donuts, and peeling wallpaper. Most of the staff are teenagers who seem to be unfamiliar with good customer service. I had to request a refund after receiving just a sausage and a tortilla instead of the regular sausage wrap I ordered. When I approached the counter to resolve the issue, they spent over three minutes debating what they thought I had ordered, before trying to add cheese and an egg to the items I returned. If you really want to give this place a try, ask for Jena (pronounced like Gina) at the store on 53 near Lily Cache—only then might it be worth your time. Otherwise, save your money and your sanity!

The staff at this location is absolutely fantastic! I come here at least five times a week before work, and they are consistently friendly. Today, they even rem... read more The staff at this location is absolutely fantastic! I come here at least five times a week before work, and they are consistently friendly. Today, they even remembered my order the moment I walked in! This will always be my favorite Dunkin'. A big shoutout to the team for the attention they give to making my breakfast and coffee each day—it’s always perfect!

I ordered an iced coffee with cream and sugar, which is pretty standard. However, something was off with this coffee—it tasted burnt and sour. I requested a rep... read more I ordered an iced coffee with cream and sugar, which is pretty standard. However, something was off with this coffee—it tasted burnt and sour. I requested a replacement, but unfortunately, the second cup was nearly as bad. It seemed like they were using old coffee and just topped it off instead of brewing a fresh batch. Such a waste of money! To make matters worse, the customer service was lacking, and I was met with a gloomy attitude. I definitely won't be coming back to this location. There are plenty of other Dunkin' Donuts nearby, so I don’t need to waste my money here!