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Contribute Feedback What Justin H likes about Smashburger:
Consistent quality, good burgers, affordable prices (get the double burger for best value). I always get the bbq burger. Really friendly staff, Kyle and Zach are super friendly, so it’s always a pick-me-up to come in and see friendly faces! View all feedback.
What AddictedToRaids doesn't like about Smashburger:
Good employees who are willing to communicate kindly and help. The kiosk machines are beyond retarded. One of the machines locked up and the orders cannot be processed. View all feedback.
Consistent quality, good burgers, affordable prices (get the double burger for best value). I always get the bbq burger. Really friendly staff, Kyle and Zach are super friendly, so it’s always a pick-me-up to come in and see friendly faces!
I was skeptical of going here based on the reviews, but burger and tots were great. Would go here gain.
I work in food service. Ordering terminals were down, stranded for 10 minutes in the front waiting for someone to take my order. Got my drink, the machine hasn 't been cleaned in years. The pedal got stuck and soda wouldn 't stop flowing. Employee came and acted like I did something wrong. When they know it probably happens 100x a day. Tested other pedals and same thing, so much caked on syrup causes it to stick. Employee called out my name and handed me my order. 10 minutes later, I realized it 's the complete wrong order. I go back, the employee looks at me and says why did you take the wrong order! Completely acting like he literally didn 't hand me the bag 10 minutes earlier and accusing me of doing something wrong. Crazy experience. Probably the worst attitude I 've ever seen in an establishment. Food was lackluster.
I was surprised at the poor reviews. Our burgers were excellent. And they didn’t ask for a tip either. Nice touch.
When getting food at an airport there are some things I expect: the food will be overpriced, and it will probably be worse taste and quality than that chain typically produces. However, those should be offset by the one positive: it should be quick for people between flights. This restaurant fails at all three.The food taste and quality was below average, it cost almost DOUBLE the same meal outside the airport, and it took 25 minutes with only a handful of people waiting. This was my second visit, and the first was the same story. After these two visits, i won’t come back.
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