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Contribute Feedback What User likes about Be Live Experience Hamaca Garden:
I have read a lot of reviews here and have to say I have not experienced any of them, my room is clean and well kept minus a little things I can overlook, like no lampshades we have a nice large room with shower and tub with view to the sea, yes the beach is busy, but we have always found a place and the water is nice, the staff was all kind to say hello to any of them we have done to the Vip View all feedback.
What User doesn't like about Be Live Experience Hamaca Garden:
The beach is too busy, no free sunbeds, two times in two days we saw the rat running next to our balcony, the whole atmosphere is not welcoming such as staff. Wont come back and wont suggest to friends. Surprised for the high price for such place View all feedback.
Saturday November 28th, 2021 To the owner Hamaca Garden Calle Duarte 26 Boca Chica 15700 Dominican Republic I am a tourist in Santo Domingo. I write this letter after I tried to check this morning at 3pm at your Hotel Hamaca Garden. According to the guidelines, a customer can check in according to hotel policy from 3:00 a.m. and I have written it. The policy was sent to me by email after I have booked my reservation online. This letter is about the bad condition of customer service with high customer satisfaction. My husband and I were ill treated yesterday. As a customer who works in your company, we need to get more respect and compassion. The receptionist was very unprofessional and his behaviour was inappropriate. Not only did he leave us at the desk, he told the guard to chase us away. I chose your property after reviewing your website, which represents a completely different picture and attitude compared to reality. That was the worst experience I had in my whole life and it was totally humiliating.
I have read a lot of reviews here and have to say I have not experienced any of them, my room is clean and well kept minus a little things I can overlook, like no lampshades we have a nice large room with shower and tub with view to the sea, yes the beach is busy, but we have always found a place and the water is nice, the staff was all kind to say hello to any of them we have done to the Vip
Great resort, with great prices. Unfortunately not too many guests, but atleast I had a chance to rest and use the many amenities available. I would definitely return and make sure I have a location near the beach. The staff was friendly and the check-in was pretty fast and stress-free. The room was somewhat outdated, but still had a great view and the bed was comfortable.
This is my third visit to Hamaca and possibly my last. For starters, the beach and pools are beautiful and well maintained. The negative starts at the desk staff and with the exception of a few staff members it was a fairly unpleasant experience. I had a mix-up with the room and needed to extend my stay for one night. The person's whom I interacted (Ramón-the night manager and Andriws -the night clerk) with were both curt at best and outright rude at some points. Ramon in particular refused to even say good evening until i repeated it twice, even then he refused to look up at me and never spoke to me directly, he always spoke through the clerk Andriws rather than address me directly despite me standing immediately in front of him. Being in customer service it is difficult to interact with persons who are unprofessional. The general attitude is that the customer is lucky to be there and it's being done a favour. That said once you are able to navigate past that the overall appearance of the hotel is one of a place that has forgotten about customer retention simply because the main attraction (the beach) is awesome. The facility is in need of repair which some of which I did see being performed.
The beach is too busy, no free sunbeds, two times in two days we saw the rat running next to our balcony, the whole atmosphere is not welcoming such as staff. Wont come back and wont suggest to friends. Surprised for the high price for such place