Anderson Group - Kansas City

When we finally arrived at the hotel, we felt completely ignored. It took us 15 minutes to get someone's attention. The woman who assisted us, named Rita, was i... read more When we finally arrived at the hotel, we felt completely ignored. It took us 15 minutes to get someone's attention. The woman who assisted us, named Rita, was incredibly rude. When we mentioned our reservation, she dismissed us, saying that others had reservations too and that the hotel was fully booked. Despite our confirmation about the 11 AM check-in, she insisted we step aside to help others. The look of disgust she gave me was hurtful and made me cry, which is unusual for me. My son just wanted to lie down, and we were all exhausted. After standing there for what felt like forever, we decided to leave and found another hotel, which ended up costing us an extra $300. This was my first time in Kansas, and it turned into a total disaster. I tried to speak to someone at the front desk to get help, but they could only provide a phone number, and we ended up on hold without any resolution. If someone could please address this issue, I would really appreciate it.

Jericka at the front desk was so helpful and kind. I have specific accommodation needs and she went out of her way to find a creative solution for me. THANK YOU... read more Jericka at the front desk was so helpful and kind. I have specific accommodation needs and she went out of her way to find a creative solution for me. THANK YOU! This is the kind of caring service that keeps me coming back to stay. I also love all the amenities here: gym, big heated pool, hot tub, sauna, steam room, tanning bed, yoga area... The air is dry, especially in the winter, so I always bring a portable humidifier. There are lots of good places to explore or eat within walking distance. It's a really safe area day and night.

We had the best stay. Jericka at the front desk was so kind and upbeat and helpful! 10 out of 10 for service. The manager Risha, was very helpful and great cust... read more We had the best stay. Jericka at the front desk was so kind and upbeat and helpful! 10 out of 10 for service. The manager Risha, was very helpful and great customer service! We were held over for 3 to 4 days and they made our stay very pleasant. We felt at home at the Westin!

Here you will find 5-star service AND they bend over backwards for families with kids. A special nod to Jericka and Glenn for their exceptional customer service... read more Here you will find 5-star service AND they bend over backwards for families with kids. A special nod to Jericka and Glenn for their exceptional customer service!! This is our go-to for the views, beautiful pool, fun activities and it’s just steps away from Union Station the free KC trolley.

This hotel is very nice. The bar is nice and accommodating. The staff are too. They don’t clean the rooms as often as I would like, but otherwise everything was... read more This hotel is very nice. The bar is nice and accommodating. The staff are too. They don’t clean the rooms as often as I would like, but otherwise everything was great. I stayed here for nine days and other than needing my room cleaned and having to ask for it to be done, all was great!