Burger King - Blue Springs

I understand being short staffed and all, but when there is only one car in the parking lot at 7:45 pm on a Sunday night and it takes 5-10 min for anyone to address you at the drive thru speaker? Then I spend almost $12 on a Bacon King combo only to find the Diet Coke completely flat and the biggest complaint, no bacon on my Bacon King. I would have gone back except I had an appointment I was going to. I was happy when this restaurant came to our area of town but after several visits and experiencing crazy wait times and lackluster service/wrong items, will be avoiding it in the future.

My first experience at this location was anything but fast or pleasant. The individual working the drive-thru was very unprofessional, possessed a very sour attitude, and just seemed out of touch with the customer service tenets and expectations. Beyond the terrible attitude, for what is supposed to be a fast food restaurant, this experience was anything but fast. From ordering to receiving my food, it took approximately 20 to 25 minutes. Let me note that I was only one of two cars in the drive thru at that time and the inside was not busy either. I would have completely understood if they had actually been busy, but that simply was not the case. The food was okay, but I have experienced far greater food quality and overall experiences at other locations in various states. I believe the entire staff could benefit from some form of customer service or time management training, perhaps even both. No one seems to be working in unison at this location, but rather everyone appears disjointed and operating at their own respective paces.

I'm not sure if the worker shortage is hitting this restaurant hard or what, but the floor has actual chunks of dried mud (like from a workman's boots) and the tables around us remained uncleaned the entire time we were there. It was slow inside the restaurant, though maybe they were busy with drive up orders? The young man at the register is not living his dream, either, poor guy.

I went through the drive through, and I was told to park in the parking lot to wait for my food. There are 8 other cars after.me.that have been told to leave the drive through and go to the parking lot. I understand that you are trying to keep your timers looking good for corporate, but at the same time it's unnaceptavle to have so many people wait (this happens daily) plus the wait time for fast food is 20 min. Terrible

This store needs to be closed down. Extremely understaffed, waited in line multiple times for 30 minutes+ just for them to leave items out or completely get my order wrong. Shut this location down or get a competent manager/staff. 0-5 stars if I could.