Potbelly - Bloomington/Normal

Not following delivery instructions is sad. They left my food on the ground when I asked them to call me and hand me the food.

Ignorant staff. I was ignored by the cashier who had big headphones on listening to music. I asked about the status of my pickup order and the guy rolled his eyes at me. $5 Shake was watery.

I've ordered from here several times and it's usually pretty good. This time it was probably the worst meal I've ever had. I ordered a salad and a sandwich, they called and said they were out of the lettuce they normally use, is it all right if they used shredded iceberg, I said sure. What I received was a bowl full of shredded iceberg, and literally no toppings. It had like 5 tomatoes, one tiny slice of boiled egg and like 2 tiny pieces of chicken and a pinch of crumbled bacon. It was freaking horrible. The sandwich was OK, nowhere near as good as it has been in the past. Super disappointed, and it was 26.00. Sooo bad, they should have paid me instead of me paying them 26.00 for this.

I love potbelly sm the sandwiches and cheddar broc soup and Mac is so good. I’m abt to apply ??? so yummy in my

Came in today at 5:15. Waited 10 minutes in line behind only one person just to order.Then the woman rudely told me that another employee would have to take my specifications for my sandwich as she was just getting bread and meat. After ANOTHER 10-15 minutes, I had to repeat my order to ANOTHER sullen employee . Now, finally another woman shows up and I have to repeat my order AGAIN.20-25 minutes in line. And by then my Mac and cheese was cold.But yet they want a tip??. Not likely. Management needs to actually staff these places correctly. And maybe treat the customers a little bit nicer. Not one single person was friendly. They were rude and obviously overworked.