Moe's Southwest Grill - Bloomington

I frikkin love moe. I always think they're pretty expensive until I see the size of my burrito. if they like tacos, but wish that they might have a subway-like experience, this is the place for them. build their own taco/burrito/nacho/etc.

We usually go there on Moe ' s Mondays. The toppings are good and I like the sauces/salsa options they make available to you freely. They currently have a virtual reality pictures on the wall that you can animate from their app. That 's a nice customer engagement tool. I 'm trying to get their rewards system to respond well on my phone. The staff seems to change a lot so the experience changes from time to time, but you will always get a staff member saying Welcome to Moe 's! Whether they are busy or not. The last time I went, I was bummed because they didn 't have grilled onions ready, and they added some onions to my plate that were on the grill that weren 't close to what they usually looked like. I didn 't ask them if they could just wait until they were done, but they also didn 't ask me if I wanted to wait until they were cooked a little more.

I have been very happy with Moe's until recently. I ordered the catering taco bar and I picked it up! For 10 people! When I set it up no cheese, no taco shells, and only had enough meat for 4 people! I was very disappointed!

I usually don't have a problem with Moe's, I rarely eat there but when I do it's always been good. I ordered Moe's off Grubhub around 40 minutes before they closed at 9 and am told it should be about 25-35 minutes. 30 minutes later the delivery time is moved to 10 to 20 minutes after they close. And then it's moved to about 40 minutes after they close. If this was because they were closing and couldn't find a driver or had a lot of orders it's fine, I understand. I'm still a little annoyed but I understand. When my food finally comes I didn't even get queso with my side of chips. Really disappointed that I paid for and waited an hour and a half for this.

I love this place and usually have nothing but good words to say about it. But, tonight was not the case I picked up my order and had to turn around because they had forgot the queso, no biggie... i turned around and went back but instead they both acting like I was lying and at first didn't want to give it to me even though its on the receipt... i mean its a dollar cup guys why... but anyway they finally give to me only to start bad talking me before I get out the door.... so Disrespectful and horrible customer service!