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Subway on South Shore Promenade presents a mixed experience for patrons. While some customers appreciate the friendly staff and fresh ingredients, others lament deteriorating service standards and cleanliness issues. Busy shifts reveal great efforts from individual employees, often left to manage multiple tasks, creating challenges during peak times. Positive interactions can brighten the dining experience, yet inconsistency and unnoticed managerial oversight concern regulars. The layout and ambiance are praised, particularly for those seeking quick meals, but there’s a clear call for enhanced staff training and attention to operational standards. Overall, it’s a place with potential but in need of managerial focus.

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