Coasters American Diner - Blackpool

Genuinely a unique experience. The first restaurant ever to explain that the reason my table of five were served …. Let’s be kind and say 20 minutes … after all the other tables that sat down after us, was because they were ‘under staffed’ . It’s not understaffing to serve the tables in your restaurant in a random order bearing no resemblance to when they sat down or when they ordered. Particularly not when, by the time we finally did eat, there were as many staff in the place as customers. All the staff seem perfectly lovely they were polite and enormously apologetic to us but don’t seem to have any idea what they are doing or anyone guiding them. The food was fine too when it did emerge it’s just the process of getting it from kitchen to table seems totally chaotic.

Arrived to be told it was an hour wait for food to return later as was busy. Returned later and restaurant only had 3 tables in when we were seated ordered food to be told not available after taking order waiter returned I then chose alternatives. Waited and waited and no food then 45mins later was served disgusting cold food and order was wrong. Staff made excuses I asked for food to be returned and no excuse for such poor service and bad food. Asked for refund they had the cheek to charge for our 3 drinks and only refund food we did not even have 2 of the drinks and left them by this time we had wasted over an hour for nothing which took time from enjoying the rides in the park as they were 45mins at least wait. This restaurant and staff were a joke. Avoid.

The concept of this restaurant is promising, but the execution falls short. The staff seem miserable, the food is lukewarm, and they make you pay before you even receive your order. It's no wonder they do this. After our disappointing experience, I warned others entering the restaurant to avoid it. There are plenty of other dining options at Pleasure Beach without any issues. We had been considering getting an annual pass before eating here, but we quickly changed our minds. It's a shame, as the park itself is awesome.

Expensive for what you get-find your own table- cup of tea arrived in styrofoam cups, go get your own milk, sugar, stirrers and a napkin for your doggy tea bag. All run by kids most of whom hang around doing nothing. No service to talk about as doesn’t exist

The restaurant itself looks great, however, many of the tables had plates on them with waste food, not being cleared up despite staff standing about. We were given menus when we first arrived and were greeted by a lovely young lady who took us to our table. From there though, we waited for 15 minutes before being served, even then, we had to get the attention of someone to serve us. When we were served, the young lady (another one to the one who greeted us) was AWFUL!!! I cannot stress this enough. Her attitude was appalling. Never smiled once or muttered a word. Sure her name began with the letter L. The food itself was overpriced and not worth the money. The girl behind the bar was excellent, she directed us to a place we were looking for and so helpful with us. She was busy and smiled throughout.