Bob Evans - Blacklick
Bob Evans
Description
Bob Evans has become a blend of highs and lows, with recent experiences reflecting a diverse range of customer sentiments. While many diners rave about the excellent food quality, particularly breakfast options and newly introduced items like honey butter chicken, others have encountered frustrating delays in service. The ambiance is generally praised, marking it as a family-friendly spot with solid vegetarian options and sufficient accessibility. Despite some disappointing take-out experiences and service inconsistencies, a dedicated staff and attentive management frequently shine through, making this restaurant a favored choice for regular visitors seeking comforting meals in a welcoming environment.
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Service: Dine in Meal type: Lunch Price per person: $10–20 Food: 4 Service: 4 Atmosphere: 4
I visited on Thanksgiving morning. In town to visit family for the holiday. We live in Florida and often go to a local Bob Evans at home for breakfast where it's always wonderful food and service. With all the cooking happening at the house Thanksgiving morning, we wanted a quick and easy breakfast, so I went out to get everyone McDonald's. When I got there, they were closed. I was not disappointed because I would rather have Bob Evan's, which is very close. I went in to place the order in person, as I don't like ordering food online because I want it fresh and hot. They had a very limited menu, which was disappointing, but that's a corporate decision, not the store. Here's the problem: I sat there waiting while my food sat on the counter getting cold... They were not busy at all, so there was no excuse for that. Finally the hostess said she was going to check on my order and came back with my bags shaking her head that they had just let it sit there. The drive isn't far, and everything was cold when I got back. No salt or pepper for for the sausage gravy, no straws for drinks, etc. I would not order to go from this store again. But the woman working the hostess station around 10 am was wonderful.
Ordered takeout and the food was cold after having to wait for almost ten minutes. My food had been ready since before I arrived but the woman working behind the counter had no idea what she was doing. I showed up and gave my name. She said it wasnt ready yet. Two more customers showed up and their food wasnt ready either. A second employee had to come over and the second employee realized my food had been sitting there ready this whole time. Now I am home and the food is cold. Do better.
Well the location reminded me why we don't order from Bob Evans anymore. Curbside pick up, called and waited 10 minutes with no one answering the phone so go inside. Line of about 5 people all waiting for someone to let them know about their order. Waited about 10 minutes before someone finally came over just to find out my food had been ready the whole time. By the time I got it home it was cold and had to reheat it. Hopefully I'll remember this post for the next time I try and give them another chance. Almost forgot, ordered the honey chicken family meal and didn't get any of the honey or butter that at least used to come with the meal.
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