The Balcony Brasserie - Birmingham

Visited here for my friend's birthday, we booked a table and it was very busy when we got there. Our table was not ready so we had to wait, service was very slow, we waited over 45 minutes for our meals to come. Cocktails are...nice but overpriced. Food was disappointing and again overpriced. We won't visit again.

A group of 9 of my friends visited for a cocktail whilst shopping in the Bullring. The staff were lovely, friendly and welcoming. The cocktails were a bit pricey, but so well made and presented that it was worth it.

We booked. The Balcony restaurant view was over the shopping mall, ugly. Muzak inside was loud and vile. Food was disgraceful. Tiny bits of stale brown rolls from deep in the fridge, not as advertised. Scones baked yesterday, mean and dry. Tiny dishes of cream...and jam. Cakes in 3/4 inch pieces, one brownie bit, one almond bit, one macaroon. No lactose free milk. No soy milk. One breakfast tea type or 5 herbal infusions. A mean stale unsatisfying tea. Service slow. This tiny, stale, nasty tea cost £25 a head. Value about £4 a head. Disgusted. This was a big family outing that was distressing in its failure. Do not go there.

Couldn't understand why the place was so quiet on a Saturday lunchtime. Now I do. The staff very disinterested took far too long to serve us I was just getting up to leave when they finally took our order. Food tasty but very overpriced. Drinks...expensive too. Have no issue paying a premium for a premium experience. We went for a treat and came away so disappointed. Won't be rushing back. Passed by Fizz in Grand Central which was buzzing. Will try that next time

Had a good meal here, very well prepared eating and beautiful place to take friends. the staff was helpful and the food served quickly and too high standard. Thank you for taking care of us, we will be back!