Kfc Martineau Place Birmingham

The service was excellent. The staff was very friendly and accommodating, allowing us to order just before closing time. The food was delicious and I thoroughly enjoyed my meal. Overall, this restaurant is fantastic!

I had a truly wonderful experience at this restaurant. Telma's creativity really shined through in their delicious cookies.

The tables are very clean, fast and delicious hot. Excellent experience.

Very busy location and service took quite a while however it is the environment and general atmosphere that is most worrying in a manner of speech. This is not a place to enjoy a meal but rather pick up something and eat anywhere else. Have no pleasant memories of the visit besides a very friendly a d helpful cleaner who observed me being told there were no sauce sachets and somehow went off and came back with some. There atmosphere is not welcoming and I probably will not be returning.

Tens of experiences with this branch in the previous year, the only branch in Birmingham City Centre. Overall just like other KFCs in the UK, not satisfying and unable to compete with McDonald's. 1. Fine with the prices, although they are nearly the same everywhere in this country. 2. The KFC food across the UK is relatively salty and greasy comparing to that in other countries, not just one branch. And the food quality is not very consistent. Original recipe chicken, sometimes crispy other times soggy. Hot wings, sometimes very spicy other times very salty. Overall acceptable, well this is KFC anyway mate. 3. The staff attitudes are average and never enthusiastic. The service speed is just too terrible to call itself a fastfood restaurant. I always value the time efficiency, but for this branch I'm only satisfied when there are no more than 3 orders waiting including mine. More than 5 orders means too much for the staff and more than 10 orders confirms a mess. I mean McDonald's needs to deal with far more orders during peak hours, but their staff can make their orders move smoothly. I cannot imagine what will happen if there are more than 20 orders waiting at the same time for this branch, you might need to wait half an hour for your fastfood. And when you get your order, probably already cold. The staff are simply not well trained, that is the conclusion. 4. Should be enough seats to dine in even in busy periods, not a problem for this. Relatively clean comparing to other KFC branches I have visited. 5. The stamp system did not work with this branch when it was still available, not even 1 stamp received when ordering here. The same goes with the new arcade system. I can tell you that I will still visit here in the future, but less frequently.